Job Overview
We are representing a prestigious, high-end residential address in the heart of the city, currently seeking polished, experienced professionals to deliver exceptional, white-glove service to our discerning residents and guests.
The ideal candidate radiates confidence, thrives on genuine connection, and shares a passion for exceptional hospitality (and animals!). Armed with superior communication skills and an intimate knowledge of the city's finest dining, cultural attractions, and local hidden gems, you will play a vital role in fostering an environment of warmth and effortless luxury. Every day will present opportunities to create memorable experiences and elevate the standard of residential living.
Key Responsibilities
- Front-of-House Excellence: Greet all visitors and residents with poise, warmth, and uncompromised professionalism.
- Communications Hub: Manage incoming calls and direct inquiries seamlessly to the appropriate team members.
- Resident Advocacy: Prioritize resident satisfaction above all else, ensuring their needs are met with urgency and care.
- Community Ambassador: Act as a role model, maintaining a professional and sophisticated presence that reflects the high standards of the property.
- Guest Suite Administration: Oversee the guest suite reservation calendar, ensuring proper billing coordination and immaculate presentation prior to arrival.
- Logistics Coordination: Manage and schedule loading dock and elevator usage for smooth move-ins and move-outs.
- Pristine Presentation: Ensure all building amenities are in immaculate, "tour-ready" condition before the leasing office opens each morning.
- Package Management: Oversee the package tracking system and serve as a helpful resource for resident deliveries.
- Facility & Activity Tracking: Maintain precise tracking logs for amenity reservations and assist the management team in planning and executing resident events.
- Local Expertise: Cultivate and maintain an up-to-date directory of premier local dining, shopping, delivery services, and entertainment options.
- Administrative Oversight: Maintain detailed daily shift logs to keep leadership informed of key activities, and keep the lobby and reception areas impeccably organized.
Qualifications & Requirements
- Schedule Flexibility: Availability to work non-traditional hours, including evenings, weekends, and select holidays.
- Experience: Demonstrated background in a luxury customer service environment, ideally within high-end hospitality, concierge services, or upscale property management.
- Tech Savviness: Strong computer proficiency, including the ability to conduct efficient and resourceful internet research.
- Organizational Acumen: Exceptional attention to detail and strong multi-tasking abilities.
- Interpersonal Excellence: Flawless phone etiquette and the ability to interact professionally with residents, colleagues, and leadership alike.
- Track Record: A proven history of delivering outstanding internal and external client service.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
