Please review position description and requirements and begin application online by clicking on the Apply Now .
POSITION SUMMARY
Assist customers determining their supply needs, source and arrange the delivery of such supplies to the customer. Up-sell additional products and supplies. Support WBI sales and external sales made by Outside Sales Representatives.
ESSENTIAL JOB FUNCTIONS
- Determine customers’ needs and recommend appropriate products and solutions
- Follow a product/supply checklist for each customer’s job and up-sell additional products and supplies
- Answer telephones and enter sales orders
- Interact with walk-in customers, enter orders, and ensure they leave satisfied
- Support Outside Sales with customer orders, quotes, take offs, etc.
- Work with Purchasing Rep when sourcing high volume order quantities for customer orders
- Accept payment and apply it to the appropriate customer account
- Coordinate customer pick-ups with the warehouse
- Follow up on deliveries to ensure materials arrived on time with all items accounted for
- Address and resolve service concerns, should they arise
- Maintain timely and effective paper flow within department and other departments
- Perform other duties and responsibilities as assigned
- Performs all assigned tasks, responsibilities, and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc. at all times.
OTHER DUTIES
- Make recommendations to Sales Manager for new product lines and pricing to remain competitive in the market.
- Ability to calculate figures and amounts, such as: discounts, proportions, percentages, area, circumference, and volume.
- Train any additional customer service reps when or if hired.
- Attend relevant product training to increase knowledge as required.
- Attend and participate in relevant trade shows as required.
ID21
EDUCATION AND/OR EXPERIENCE
- High school diploma / GED
- 2 years of relevant inside sales experience
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Excellent interpersonal, communication and customer service skills
- Ability to plan, prioritize and execute a daily routine
- Knowledge of products that we offer
- Driven to deliver excellent customer service
- Industry relevant product knowledge - Required
- Computer skills (typing, email, internet, Office / Excel) – Required
WORKING CONDITIONS
- Indoors – Frequently
- Outdoors – Occasional
- Temperatures – Seasonal
- Loud Noise – Infrequent
- Forty to Fifty-hour work week - Frequently
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid driver’s license
- OSHA 10-Hour Certification – Required
- Forklift Operator Certification - Required
PHYSICAL DEMANDS
- Standing / sitting for long periods of time
- Talking on the phone for short or long periods of time
Wayne Brothers, Inc is an Equal Employment Opportunity/ Affirmative Action Employer. Read our EEO/AAE policy.
