Service Manager / Lead Bike Mechanic
Help us get more kids on bikes! As part of this mission, our Buddy Pegs Bike Shop + Experience Center in Bentonville serves as the community hub where everyone can grow their cycling journey. Here, we don’t just sell bikes—we create a welcoming space where kids and adults alike can explore, learn, and connect. Our commitment is to ensure that everyone in our community—across all ages, backgrounds, and identities—feels seen, valued, and supported in discovering the joy of riding together.
We’re looking for a Service Manager / Lead Bike Mechanic to bring new bikes to life, keep old bikes rolling, mentor our mechanics, and deliver top-notch service experiences.
Responsibilities
- Serve as the primary mechanic and quality assurance lead for all service work.
- Build bikes for retail sales, maintain our demo fleet, and complete customer service jobs.
- Manage service scheduling, work orders, and customer communication to minimize wait times.
- Maintain a clean, organized, and efficient service department and workbench area.
- Order and manage service-related supplies, parts, and back stock.
- Provide technical product knowledge to customers and staff to enhance their riding experience.
- Train junior mechanics and retail staff on technical knowledge and bike basics.
- Occasionally create and teach bike maintenance courses for community and Pedal Kids USA families.
- Support the retail floor—helping families find the right bikes, parts, and accessories.
Qualifications
- Experience: 3+ years professional bike mechanic experience (or equivalent).
- Skills: Strong mechanical ability, detail-oriented, efficient, customer-service minded.
- Traits: Independently motivated, emotionally intelligent, clear communicator, adaptable under pressure.
- Bonus Points: Experience in youth programming, regional cycling community connections, or B2B/B2C sales.
- Must be able to ride a bike and lift 35 lbs.
What We Value
- Connected & Present – Build meaningful relationships and show up fully.
- Self-Confident & Resilient – Embrace challenges and stay positive.
- Equity & Inclusion – Bikes are for everyone; we work to remove barriers.
- Have Fun! – We believe in finding joy in the ride and creating a stoked atmosphere.
Compensation & Benefits
- $45,000 - $55,000 a year with room to grow!
- Access to all Buddy Pegs tools, training, and leadership support
- Flexible schedule and team-oriented culture
- Opportunities to engage in youth cycling education and community programs
Additional Benefits as a FT employee:
- Qualified Small Employer Health Reimbursement ($200/month)
- Simple IRA plan with a 3% match
- After 90 days, a flexible PTO policy
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Application Question(s):
- What do you think makes for a high-quality service department, and how do you personally contribute to that standard?
- Our shop is committed to ensuring that every rider—across race, gender identity, age, and ability—feels welcome. Can you share an example of how you’ve helped create or supported an inclusive environment in your past work?
Experience:
- Bicycle Mechanic: 3 years (Required)
Work Location: Multiple locations
