Title: Front Desk Coordinator
Reports to: Office Manager and Owner
Primary location: Divine Dermatology & Aesthetics, Atlanta, GA
Coordinates with: Luxe Derm Spa
Employment type: Full-time, non-exempt (hourly), overtime-eligible
Pay range: $20.00 – $23.00 per hour (approximately $41,600 – $47,840 per year), commensurate with experience
About the Role
We are seeking an energetic and highly organized Front Desk Coordinator to be the welcoming face of Divine Dermatology & Aesthetics (DDA). This is a vital role that combines exceptional customer service with the coordination of patient scheduling across DDA and Luxe Derm Spa. The ideal candidate is proactive, detail-oriented, and communicates with warmth and professionalism. They thrives in a dynamic environment, juggles multiple priorities with ease, and take pride in creating a smooth, welcoming experience for every patient.
This position offers the opportunity to develop your skills in a growing dermatology and aesthetics practice with strong roots in the Atlanta community. Your organizational skills, patient-first mindset, and technical proficiency will make a real difference every day.
Key Responsibilities
Front Desk & Patient Experience
- Greet patients, visitors, and staff with professionalism and warmth, creating a positive first impression.
- Work the front desk as needed: patient check-in and check-out, appointment intake, and phones.
- Manage a multi-line phone system, directing calls accurately and courteously with excellent phone etiquette.
- Collect patient information, verify insurance where applicable, and complete accurate intake.
- Process payments at time of service and coordinate with the outsourced billing partner on patient-facing questions.
- Maintain a professional, welcoming, and organized reception environment.
Cross-Practice Scheduling Coordination
- Coordinate patient scheduling across Divine Dermatology & Aesthetics and Luxe Derm Spa, ensuring alignment between the two schedules and provider availability.
- Manage provider calendars, schedule blocks, and appointment types across both practices.
- Support cross-referrals between DDA and Luxe Derm Spa, booking follow-up services when patients move between clinical and aesthetic care.
- Optimize schedules to minimize gaps, protect provider productivity, and improve patient access.
- Manage the waitlist, reschedules, cancellations, and confirmations across both locations.
Operations Within Lane
- Support daily opening and closing procedures for the front-of-house.
- Monitor and respond to scheduling-related email and voicemail; route non-scheduling matters to the appropriate team member.
- Perform accurate data entry and maintain patient records and demographics in the EMR.
- Handle filing, document organization, and proofreading of front desk correspondence.
- Track and reorder front desk supplies (patient forms, office supplies, check-in materials).
- Flag scheduling patterns, gaps, and pain points to leadership and suggest improvements.
Communication & Team Collaboration
- Deliver a consistent, high-quality patient experience aligned with the DDA and Luxe Derm Spa brands.
- Communicate clearly and professionally with patients, providers, and staff across both practices.
- Address patient inquiries promptly and efficiently, escalating complex concerns with discretion.
Compliance & Confidentiality
- Handle patient information in accordance with HIPAA and practice privacy policies.
- Support adherence to practice policies, procedures, and applicable regulations.
Qualifications
- Proven experience in a medical, dental, dermatology, or aesthetics front desk or administrative role (2+ years preferred).
- Experience coordinating schedules across providers, service lines, or multiple locations preferred.
- Strong computer literacy: proficiency in Microsoft Office Suite, Google Workspace, EHR/practice management systems, and accurate data entry.
- Experience with multi-line phone systems and standard front-office equipment.
- Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently.
- Exceptional phone etiquette and customer service skills to handle diverse interactions with professionalism.
- Bilingual abilities (English/Spanish or other) are a plus and welcomed to help us serve a diverse patient community.
- A professional, patient-focused, and team-oriented approach.
Working Conditions
- Full-time, on-site at the DDA location, with regular coordination with Luxe Derm Spa.
- Occasional overtime may be needed and is compensated per applicable law.
- Involves prolonged periods at a workstation and regular interaction with patients and staff at the front desk.
Join Us
Join us in creating a welcoming environment where organization meets exceptional service. This role offers the opportunity to grow your administrative expertise while supporting a vibrant team dedicated to excellence in dermatology, aesthetics, and patient care in the heart of Atlanta.
This job description is intended to describe the general nature and scope of the position and is not an exhaustive list of all responsibilities. Duties may be adjusted as the needs of the practice change. This position is at-will.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
