L0240 BMW of Salem
Pay: $20 hourly base with potential for additional bonus for appointments set.
Schedule: Monday-Friday 7:30 am to 4:30 pm.
This position is located onsite in Salem Oregon and reports to the Service Manager.
Are you passionate about delivering exceptional customer service and creating memorable first impressions? BMW of Salem is looking for a professional, organized, and customer-focused Service BDC Administrator to join our team. As the first contact for our service customers, you will help ensure every guest receives the premium experience they expect from the BMW brand.
Why Join Our Team?
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We are constantly improving our people. Growth and promotion opportunities are a huge part of our success.
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We have fun! With our experienced teams and our innovative ideas, we promote our success while we have fun doing it!
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We earn customers for life. We are driven by our employees and preferred by our customers. Lithia & Driveway is the leading automotive retailer in each of our markets.
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We take personal ownership, empowering our employees to take accountability and to be initiative in their daily work and career paths.
What You'll Do
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Create engaging first impressions that encourage customers to return for future repair needs.
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Welcome service customers promptly and ensure a seamless check-in experience.
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Answer incoming calls and customer inquiries with professionalism and enthusiasm, helping convert inquiries into scheduled service appointments.
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Support department growth by identifying opportunities to schedule future maintenance visits and maximize service appointment retention.
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Coordinate communication between customers, service advisors, and technicians to enhance the customer experience.
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Follow up with customers regarding appointments, service status updates, and dealership communications.
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Maintain accurate customer information and appointment records.
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Keep the reception and customer waiting areas clean, organized, and welcoming.
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Support service department initiatives focused on increasing customer satisfaction, retention, and service lane traffic.
What You'll Bring
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1+ year of automotive service experience is ideal. We will consider candidates with receptionist, customer service, administrative, or hospitality experience.
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Working knowledge of computers and technology. Comfortability in navigating computer and dealership technologies.
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Strong communication and interpersonal skills.
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Professional appearance and positive attitude.
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Adept to handle high-volume and adapt to our needs
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Dependable, team-oriented, and committed to providing exceptional customer care.
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays & PTO
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
