We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams.
The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth.
If you think you’re a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out!
Key Responsibilities
- Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high.
- Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams.
- Develop, implement, and present product upsells and monthly media plans.
- Analyze and present performance data, helping clients optimize their strategies.
- Lead or support client conference calls, business reviews, and in-person meetings.
- Assist with new client onboarding and provide ongoing support.
- Participate in new business pitches and become an expert in our technology offerings.
- Provide hands-on media implementation as needed throughout the month.
- Occasional travel may be required.
Who Should Apply?
We’re always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we’d love to hear from you!
- Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus
- BA/BS Bachelor’s degree
- Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines
- Experience working with a team & delegating when necessary
- Obtain a solid understanding of our product offerings and how they benefit our clients’ recruitment strategies
- Proficiency with Microsoft Office
What We’ll Bring to the Table
We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That’s why we offer a range of great benefits, including:
- Comprehensive Benefits: Health insurance, 401K, and unlimited paid time off to support your overall well-being.
- Flexible Work Environment: A hybrid work schedule that allows for both in-office collaboration and remote flexibility.
- Professional Growth: Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact.
- Team Culture: Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together.
- Employee Perks: Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun.
We’re committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way!
About AppVault
AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client’s culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country.
Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences – communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals – analysts, creators, supporters, and leaders – proficient in multitasking and committed to delivering.
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