Overview
- Answer incoming calls and emails with professionalism and a customer‑first mindset
- Provide customer with invoice and backup documentation to verify for payment.
- Provide accurate information, resolve basic inquiries.
- Assist with order entry or account updates.
- Prepare customer‑facing materials such as confirmations, follow‑up emails, and service summaries
- Support internal teams by gathering information, tracking requests, and ensuring timely communication
- Handle confidential information with discretion and care
Required Skills & Qualifications
- Strong customer service orientation and a friendly, professional demeanor
- Excellent communication skills—clear, patient, and empathetic
- Ability to stay calm and helpful when handling questions or concerns
- Solid organizational and multitasking abilities
- Proficiency with Microsoft office, outlook and excel.
- Strong attention to detail and accuracy
- Ability to work independently while supporting a team environment
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
