The Suites Rio Vista
Location: Rio Rancho, NM
Job Type: Full-Time
About Us
The Suites Rio Vista is a skilled nursing and long-term care community dedicated to providing compassionate, high-quality care in a welcoming environment. Our team is committed to supporting residents, families, and one another through excellence, integrity, and respect.
We are seeking an experienced Business Office Manager to join our leadership team. This position is ideal for a detail-oriented professional with long-term care business office experience who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional customer service.
Position Summary
The Business Office Manager is responsible for overseeing the daily financial and administrative operations of the facility. This includes resident billing, accounts receivable, collections, resident trust accounts, admissions financial coordination, payroll support, accounts payable, and regulatory compliance. The Business Office Manager serves as a key resource for residents, families, vendors, and the interdisciplinary team while ensuring accurate and timely financial operations.
Responsibilities
- Manage all daily Business Office operations.
- Process and monitor Medicare, Medicaid, Managed Care, Hospice, private insurance, and private pay billing.
- Review accounts receivable aging reports and actively manage collections.
- Maintain resident trust accounts in accordance with state and federal regulations.
- Meet with residents and responsible parties to explain financial obligations, insurance coverage, and payment options.
- Complete financial portions of the admission process and maintain accurate resident financial records.
- Process accounts payable, invoices, and vendor payments.
- Assist with payroll processing, timekeeping review, and employee personnel documentation as assigned.
- Prepare financial reports and assist with month-end closing procedures.
- Utilize PointClickCare to maintain accurate resident demographic, payer, and billing information.
- Work collaboratively with the Administrator, Corporate Billing team, Social Services, Admissions, Nursing, and other department leaders.
- Ensure compliance with CMS regulations, HIPAA, Medicare, Medicaid, and facility policies.
- Provide exceptional customer service while maintaining professionalism and confidentiality.
Qualifications
Required
- Minimum of two (2) years of Business Office experience in a Skilled Nursing Facility (SNF), Long-Term Care, or Post-Acute setting.
- Experience with Medicare, Medicaid, Managed Care, private insurance, and private pay billing.
- Experience managing accounts receivable and collections.
- Proficiency with PointClickCare.
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook).
- Excellent organizational, communication, and customer service skills.
- Ability to prioritize multiple responsibilities and meet deadlines.
- High school diploma or equivalent.
Preferred
- Associate's or Bachelor's degree in Business, Accounting, Healthcare Administration, or related field.
- Experience with resident trust accounting.
- Payroll and accounts payable experience.
- Previous supervisory or leadership experience in a healthcare business office.
Benefits
The Suites Rio Vista offers a competitive benefits package, which may include:
- Competitive salary
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- Paid holidays
- 401(k) retirement plan
- Employer-paid life insurance
- Employee Assistance Program (EAP)
- Continuing education opportunities
- Supportive leadership team
- Opportunities for career growth and advancement
Why Join The Suites Rio Vista?
At The Suites Rio Vista, every team member plays an important role in enhancing the lives of our residents. As our Business Office Manager, you will be a valued member of the leadership team, helping ensure the financial health of the facility while providing exceptional service to residents and their families.
If you are an experienced long-term care business office professional who is organized, compassionate, and committed to excellence, we encourage you to apply today.
Job Type: Full-time
Schedule:
- Monday-Friday
- Day shift
- Occasional weekends or evenings as needed
Experience:
- Skilled Nursing Facility Business Office: 2 years (Preferred)
- PointClickCare: 1 year (Preferred)
- Medicare/Medicaid Billing: 2 years (Preferred)
Work Location: In person
The Suites Rio Vista is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
Pay: $25.66 - $30.90 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
