SUMMARY OF POSITION
HE Claims Specialist handle the day to day operations of an accident claim from beginning to end.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
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Reviews and sends loss notices to client and carrier.
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Manages a dedicated set of files. Follows client parameters.
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Answers calls from drivers, clients, and shops. Answers questions from the same. Delivers high class customer service to all customers.
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Accurately gathers and uploads all claim documentation into system.
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Enters all required data fields into system. Requests values from client as needed. Verifies claim details.
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Orders appraisals
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Communicates with client to gather approvals/ discuss total losses
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Drives repair process for expedited cycle time.
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Minimizes repair delays by diligent follow up. Gathers supports for delays and price increases
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Assists with coordinating scheduling of estimate and repairs
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Participates in client review meetings
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Provides detailed recommendations for next steps on complex claims.
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Processes claim invoices timely and correctly
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Meets or exceeds both individual and team recovery performance metrics.
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Other duties as assigned by Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
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Previous claim handing experience preferred
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Prior automotive or salvage experience a plus
LANGUAGE SKILLS
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Strong interpersonal skills to ensure excellent internal and external customer service.
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Excellent written and verbal skills.
TECHNICAL SKILLS
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Highly motivated, strong initiative, self-starter with team focus.
REASONING ABILITY
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Strong ability to multi-task and manage time effectively.
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Strong investigative and organizational skills.
PROFICIENCY
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Demonstrates dependability, punctuality and excellent attendance.
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Ability to work independently and collaborate with peers.
