ESSENTIAL JOB DUTIES ASSIGNED:
Includes but not limited to:
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Keep abreast of and adheres to all casino policies and procedures
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Assist customers on slot devices while maintaining priority customer service
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Promptly deliver cocktails, beer, wine and other items as requested/ordered by guests
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Practice and promote all applicable beverage service health and safety regulations
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Required to know and execute Responsible Beverage Service (RBS) policies as needed
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Check identification of guests who appear to be under 30 and never serve a guest without proper ID (special attention paid to matching IDs with Player Club card)
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Recognize guests who are consuming alcohol too quickly and implement “Slow Down” protocol
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Recognize guests who display signs of intoxication and implement “Cut Off” protocol
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Responsible for all aspects of the Slot operations
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Responsible for maintaining Door Open Log
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Will circulate the Slot area while observing the Slot device correct operation and play. Slot Attendants will observe patrons for slot abuse, sabotage and cheating
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Responsible for legibly completing ALL paperwork daily
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Responsible for assisting the patrons in operation and understanding of the playing method of the Slot devices
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Responsible for working in a safe cautious manner so as to not endanger property, patrons, themselves or other employees
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Responsible for clocking in and out daily
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Responsible for ensuring the appearance of the casino floor is professional at all times
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Responsible for dumping ashtrays, disposing unused cups, and cleaning machines when it is not busy on the floor
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Assure that a high level of service is provided to internal and external guests.
QUALIFICATIONS:
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Availability to work any shift
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Must pass initial drug screening, background investigation, and random drug tests
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Good credit mandatory
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Must have strong interpersonal skills and excellent customer service skills
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Must have the ability to work alone and as part of a team
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Must maintain an excellent work attendance history
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Must be detail oriented and posses organizational skills
LANGUAGE SKILLS:
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Ability to read and interpret documents, such as safety rules, operating instructions, and procedure manuals.
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Ability to respond to common inquires or complaints from customers, regulatory agencies and staff.
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Ability to write routine reports and correspondence.
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Ability to effectively present information in one-on-one and small group situations. Effective interpersonal skills required.
MINIMUM EDUCATION REQUIRED:
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Ability to read and write
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Must have good communication skills both oral and written
MATHMATICAL SKILLS:
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Ability to add, subtract, multiply, and divide in a all units of measure, using whole numbers, common fractions, and decimals and work with mathematical concepts such as probability and statistical inference.
REASONING ABILITY:
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Ability to apply commonsense reasoning to a variety of situations and deal with several abstract and concrete variables.
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Ability to define problems, collect data, establish facts, and draw valid conclusions.
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Ability to maintain visual attention and mental concentration needed to perform assigned duties in highly disruptive conditions.
PHYSICAL DEMANDS:
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While performing the duties of this job, the Employee is regularly required to talk, hear, communicate and listen.
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The Employee frequently is required to stand for extended periods in one position.
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Employee is required to sit/stand/bend/stoop and use hands and finger.
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The Employee is required to reach with hands and arms.
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
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Must be able to work in a smoke-filled environment
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The noise level in the work environment is usually moderate.
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When on the casino floor, the noise level increases to loud.
Tyme Maidu of Berry Creek Rancheria Preference
Native American Preference
