We are seeking to add a Technology Solutions Support Analyst to our growing and talented design-build, retail branding and technology solutions firm. This position will support technology and BrandvisionHD clients by responding to email and phone call tickets. Perform troubleshooting phone calls and guide non-technical customers in solving AV issues. Provide proactive support with daily device monitoring and check-ins and assist with asset management and deployment.
Responsibilities
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Prompt response to service tickets
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Troubleshooting via phone and email
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Detailed documentation and tracking of ticket status.
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Monitor the status of devices to ensure they are operational and functioning correctly.
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Assist project management team with device asset management and deployment
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Review and file onsite support pictures and reports
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May perform other assignments as necessary
Requirements
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Ability to communicate effectively and in a friendly manner via phone
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Minimum of AS degree in technology related field (Computer Science, IT, Engineering)
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2+ years of desktop support experience
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Understanding of AV systems (speakers, microphones, displays, media players, etc)
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Customer service focused background. Must be able to work with clients of all skill levels.
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Avixa CTS certification or be willing and able to obtain CTS
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Proficiency in MS Office Suite
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Familiarity with IT ticketing software
We are an equal-opportunity employer, promoting a cooperative, team-oriented environment and empowering all employees to deliver the best in class service for our clients.
