Surgical Scheduler
Brookside Plastic & Reconstructive Surgery – Ypsilanti, MI
Experienced medical office professional with specialized expertise in surgery scheduling, insurance authorizations, and patient coordination. Skilled in managing provider schedules, coordinating surgical procedures, obtaining prior authorizations, and ensuring accurate completion of pre-operative documentation. Known for delivering exceptional patient service while maintaining HIPAA compliance, strong organizational skills, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Core Skills
- Surgery Scheduling
- Plastic & Reconstructive Surgery Coordination
- Insurance Prior Authorizations
- Medical Reception
- Patient Registration & Scheduling
- Surgical Consent Documentation
- CPT & ICD Coding Knowledge
- Medical Terminology
- EMR/EHR Systems
- Microsoft Office (Word, Excel, Outlook)
- Calendar & Provider Schedule Management
- HIPAA Compliance
- Patient Communication
- Multi-line Phone Systems
- Problem Solving
- Team Collaboration
- Time Management
Professional Experience
- Scheduled surgical procedures, pre-operative appointments, post-operative visits, and diagnostic testing while coordinating provider, hospital, and operating room availability.
- Obtained insurance prior authorizations and verified patient eligibility for surgical procedures.
- Prepared surgical packets, consent forms, and required documentation to ensure complete and accurate records before surgery.
- Managed physician schedules and adjusted appointments based on operating room availability and schedule changes.
- Communicated with physicians, hospitals, surgery centers, insurance companies, and patients regarding surgical scheduling and requirements.
- Collected patient payments, deductibles, and pre-operative balances while maintaining accurate financial records.
- Assisted with medical reception duties including patient check-in, check-out, appointment scheduling, and answering high-volume telephone calls.
- Maintained accurate electronic medical records while ensuring strict HIPAA compliance.
- Worked collaboratively with providers and clinical staff to resolve scheduling conflicts and improve workflow efficiency.
- Delivered compassionate, professional customer service to patients and families throughout the surgical process.
Technical Skills
- Electronic Medical Records (EMR/EHR)
- Surgery Scheduling Software
- Insurance Authorization Portals
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Calendar Management
- Medical Office Equipment
Education
- Experienced in coordinating complex surgical schedules.
- Strong knowledge of medical terminology and insurance authorization processes.
- Excellent organizational, communication, and multitasking skills.
- Able to manage multiple providers, schedules, and patient needs simultaneously.
- Committed to providing exceptional patient care and maintaining confidentiality in accordance with HIPAA standards.
Job Type: Full-time
Work Location: In person
