Job Summary
Lead daily operations of a fast-paced urgent care focused on efficient, high-quality patient care. Own the front-desk Real-Time Eligibility (RTE) and registration workflow, supervise the medical assistant and front-desk teams, manage supply ordering and vendor relationships, and partner with the Medical Director on quality, compliance, and growth. Help drive business development — particularly occupational medicine contracts — as the clinic scales.
Core Responsibilities
Operations & Team Leadership
- Supervise, evaluate, and develop all non-provider staff: medical assistants, x-ray techs, front-desk medical receptionists, and other roles
- Lead daily huddles, staff meetings, and in-service training programs
- Recruit, hire, and onboard new team members
- Partner with the Medical Director to ensure consistent, high-quality care delivery
- Resolve patient and staff concerns; monitor patient satisfaction and act on feedback
Front-Desk RTE & Revenue Cycle
- Own the Real-Time Eligibility (RTE) workflow — verify accuracy of insurance capture at registration, coach registrars on common error patterns, and drive RTE accuracy toward 98%+
- Ensure complete, accurate charge capture on every patient
- Oversee point-of-service collections (copays, self-pay, card-on-file)
- Partner with our billing vendor on denial trends, aged AR, and timely-filing performance
- Review front-desk procedures and accuracy of all financial transactions
Supply Chain & Vendor Management
- Own McKesson SupplyManager ordering — set par levels, run weekly reorder cadence, prevent stockouts
- Manage relationships with McKesson, lab partner, equipment vendors, and facility services
- Ensure adequate stock of medical and janitorial supplies; maintain facility cleanliness and safety
Business Development (with MD partnership)
- Help identify and pursue occupational medicine contracts (trucking, construction, manufacturing, municipal employers in Plymouth/Norfolk County)
- Support outreach to local employers for DOT physicals, drug screens, pre-employment exams, and workers' comp partnerships
- Track patient volume trends and contribute to marketing/growth initiatives with our agency partner
Tech & Performance
- Fluent operator of our EMR (Experity) — comfortable navigating, troubleshooting, and training others
- Strong Excel skills (filters, basic formulas, pivot tables) — you'll work with dashboards covering door-to-door time, RTE accuracy, denial rate, DSO, and patient volume
- Monitor clinic performance metrics weekly and translate them into action plans
- Ensure staff compliance with company policies, HIPAA, and state/federal regulations
Qualifications
Required
- 2+ years supervisory experience in a medical office, urgent care, or healthcare operations setting
- Fluent with at least one healthcare EMR (Experity strongly preferred; Athena, eClinicalWorks, NextGen, Epic acceptable)
- Comfortable with Microsoft Excel, Outlook, and Word
- Strong written and verbal communication
- Demonstrated ability to manage multiple priorities in a fast-paced environment
Strongly Preferred
- Bachelor's degree (healthcare administration, business, or related field)
- Clinical or medical office background — prior Medical Assistant, Lead MA, or Front Desk Supervisor experience highly valued
- Familiarity with revenue cycle concepts (RTE, denials, AR aging, timely filing)
- Prior B2B / sales / account management experience — especially in healthcare, workers' comp, or occupational medicine
- Bilingual (Spanish or Haitian Creole / Portuguese a plus given our patient mix)
Mindset we're looking for
- Tech-savvy and process-oriented — you naturally look for a better way to run things
- Comfortable rolling up your sleeves: as a single-site clinic, you'll do both leadership work and hands-on operational work
- Growth mentality — you treat the clinic's KPIs as personal
- Curious and collaborative — you'll work directly with the Medical Director and learn alongside us
Compensation
$30.00 – $37.00 per hour, depending on experience, plus performance bonus tied to RTE accuracy, denial rate, patient satisfaction, and clinic growth metrics.
