Position Overview
At Stashouse, our Cannabis Guides are more than retail associates — they are trusted advisors, culture ambassadors, and experience creators. This role is responsible for delivering exceptional customer service while educating and guiding customers through a safe, welcoming, and compliant cannabis purchasing experience.
The ideal candidate is passionate about cannabis, thrives in a fast-paced retail environment, communicates with professionalism and empathy, and is committed to building lasting customer relationships through product knowledge and authentic engagement.
Core Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Customer Experience
- Welcome every customer with professionalism, warmth, and enthusiasm.
- Deliver a customer-first experience through active listening, personalized recommendations, and thoughtful communication.
- Educate customers on cannabis products, consumption methods, potency, effects, and responsible use.
- Create a positive, inclusive, and judgment-free environment for both new and experienced consumers.
- Support repeat business through relationship building, loyalty program engagement, and community-focused interactions.
Sales & Product Knowledge
- Maintain strong knowledge of cannabis products including flower, concentrates, edibles, vapes, tinctures, and accessories.
- Stay informed on current promotions, featured products, inventory updates, and industry trends.
- Assist customers in making informed purchasing decisions based on desired experiences and individual preferences.
- Support store sales goals while maintaining a service-driven approach.
Operations & Compliance
- Ensure all transactions are completed accurately and in compliance with state and company regulations.
- Verify customer identification and maintain strict adherence to cannabis compliance standards.
- Assist with inventory organization, product restocking, merchandising, and maintaining visual presentation standards.
- Maintain cleanliness and organization throughout the sales floor and work areas.
- Support daily opening, closing, and operational procedures as assigned.
Team & Culture
- Contribute positively to team culture through professionalism, accountability, communication, and collaboration.
- Demonstrate reliability, adaptability, and a willingness to support store operations where needed.
- Represent the TRP brand and values with integrity and consistency.
QualificationsRequired Qualifications
- Must meet all state requirements to work in a licensed cannabis facility.
- Passion for cannabis, cannabis culture, and customer education.
- Minimum of 2 years of customer service or retail experience preferred.
- Ability to work in a fast-paced, team-oriented environment.
- Strong interpersonal and communication skills.
- Basic computer and POS system proficiency.
Preferred Qualifications
- Previous cannabis dispensary experience preferred.
- Knowledge of cannabis strains, terpene profiles, cannabinoids, and consumption methods.
- Experience with retail sales goals, upselling, or loyalty programs.
Core Competencies
- Customer Service Excellence
- Product Knowledge & Education
- Professional Communication
- Ethical Conduct & Compliance
- Teamwork & Collaboration
- Adaptability & Problem Solving
- Personal Accountability
- Positive Attitude & Professionalism
Work Environment
This position operates in a professional retail dispensary environment and routinely uses standard office and retail technology including computers, POS systems, tablets, and communication devices.
The role may require evening, weekend, and holiday availability based on business needs.
Physical Requirements
While performing the duties of this position, employees are regularly required to:
- Stand and walk for extended periods of time
- Communicate verbally with customers and team members
- Use hands and arms for reaching, handling, and operating equipment
- Occasionally lift and move products or materials up to 50 pounds
Position Type
- Part-Time opportunities available
- Hourly, non-exempt position
Additional Information
This job description is intended to provide a general overview of the position and does not represent a complete list of all responsibilities, duties, or skills required. Responsibilities may change based on operational needs.
Equal Opportunity Employer
Stashouse is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification under applicable law.
Pay: $16.50 - $18.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- 21 years of age and older
Ability to Commute:
- Collinsville, IL 62234 (Required)
Work Location: In person
