Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over fifty years, we have been crafting distinguished estate grown wines that express the unique spirit of our land, vines, and people. Our core values include family, respect, sustainability, authenticity, learning and joy! With loyal customers around the country and the world, and a dedicated team of employees handling every aspect of the operation, from the soil to the table, our business is thriving.
Guest Experience Specialist
Trefethen Family Vineyards is looking to fill a customer service position on our enthusiastic
hospitality team. Often the first interaction that customers have with Trefethen, our Guest Experience Specialist will play a critical role in setting the tone for future visits, nurturing existing relationships with our members, and delivering a warm and welcoming guest experience. The Guest Experience Specialist will handle incoming phone calls, texts and emails, book future reservations, and support our Visitor Center guest experiences.
Collaborate with and provide support to the Wine Club team on weekends and during peak wine club periods, including but not limited to credit card updates, data entry or clean up, upselling, order processing, and coordination of shipping outstanding will call orders
Occasionally bend, stoop, reach, kneel, crouch, or climb stairs
Pay Transparency Disclosure: The base pay scale offered for this position is $22 - $25 hourly salary range which represents what we reasonably expect to pay for this position. However, the actual pay rate will depend upon job-related factors such as overall qualifications, skills, experience, education, etc. The Company reserves the right to modify the range at any time.
