Overview:
We are seeking a Member Services Associate to join our team. The ideal candidate will have a passion for customer service with a focus on providing exceptional phone, email and in-person support to our nearly 1200 members and 200 staff.
Responsibilities:
- Communicate effectively with members, parents and staff via phone and email
- Member and staff data management using company CRM
- Prepare materials and logistics for special events for members and staff
- Assemble welcome packets for all members and staff
- Assist with ski/snowboard weekly trip preparations
- Coordinate membership lost and found collection
- Other duties or projects as assigned
- Attend 2-3 ski/snowboard trips during the season, preferred
Skills:
- High dependability, attendance and punctuality
- Detailed oriented
- Results focused
- Natural problem solver
- Organize duties and responsibilities to meet deadlines effectively
- Effective, consistent communication skills
- Ability to work independently and in a team environment
Qualifications:
- Previous experience in administrative office work
- Proficiency with Microsoft Office suite
- Ski and snowboard industry knowledge preferred, but not required
Compensation:
- 15-20 hours per week, September through March
- In-office Mondays and Fridays, 9am-3pm plus one flex day remote or in-person
- $20-25 per hour depending on qualifications and experience
https://blizzardmn.com/member-services-associate/
Job Types: Part-time, Seasonal
Pay: $20.00 - $25.00 per hour
Shift:
Experience:
- Administrative: 3 years (Required)
Ability to Commute:
- Minneapolis, MN 55441 (Required)
Work Location: In person
