Provides advanced technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of the Town’s MIS environment. Also maintains and supports the Town’s WAN/LAN and telecommunication systems. Ensures that approved MIS policies, standards, and procedures are followed.