Position Summary
We are seeking a detail-oriented and customer-focused Credit & Collections Specialist to manage outstanding receivables and maintain strong client relationships. This role is responsible for proactively communicating with business customers to resolve past-due balances, investigate billing issues, and develop payment solutions.
Key Responsibilities
- Manage a portfolio of business accounts to ensure timely collection of outstanding invoices
- Contact customers via phone and email regarding overdue balances and payment arrangements
- Research and resolve billing discrepancies, invoice disputes, and account issues
- Review aging reports and prioritize accounts for collection efforts
- Document all account activity, communication, and payment updates in the system
- Partner with internal departments including billing, customer service, and sales to resolve account concerns
- Reconcile customer accounts and apply payments accurately
- Monitor credit limits and identify accounts that may require escalation
- Negotiate payment plans while maintaining positive client relationships
- Assist with month-end reporting and accounts receivable analysis
- Support process improvement initiatives to streamline collections and reduce aging balances
- Maintain compliance with company policies and collection procedures
Qualifications
- 2+ years of business-to-business collections or accounts receivable experience
- Experience working in a high-volume environment
- Excellent written and verbal communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency in Microsoft Excel
- Experience with ERP, accounting, or CRM systems preferred
Pay: $28.00 - $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
