Job Summary
Join our dynamic team as a 2nd Shift Desk Agent, where you will be the welcoming face and vital point of contact for our guests and visitors during evening hours. This role is essential in delivering exceptional guest experiences by managing front desk operations, ensuring smooth check-ins and check-outs, and maintaining a secure and hospitable environment. Your energetic approach and attention to detail will help create memorable stays and uphold our commitment to outstanding hospitality service. Fluency in multiple languages and experience with hotel management systems are highly valued to enhance guest relations and streamline operations during your shift.
Duties
- Greet guests warmly, assist with check-in/check-out procedures, and provide information about hotel amenities and services
- Manage reservations using property management systems such as OPERA or similar hotel software platforms
- Handle guest inquiries, requests, and complaints with professionalism, ensuring swift resolution through excellent customer service problem-solving skills
- Maintain accurate records of guest stays, billing, and special requests while adhering to hotel policies and emergency procedures
- Coordinate with housekeeping, maintenance, and security teams to ensure guest rooms are prepared and the property remains safe and welcoming
- Operate multi-line phone systems with proper phone etiquette to answer inquiries, make reservations, or direct calls efficiently
- Conduct night audit procedures, reconcile accounts, and prepare shift reports to ensure financial accuracy and operational transparency
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong knowledge of hotel management systems such as OPERA or comparable property management software (PMS)
- Excellent customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus
- Familiarity with hotel emergency procedures, guest relations, and night audit processes
- Ability to handle multi-line phone systems with professionalism and courtesy while maintaining high levels of phone etiquette
- Previous experience working in resort settings or with hospitality reservation systems is preferred
- Demonstrated problem-solving skills in customer service scenarios; capable of managing diverse client needs efficiently
Join us as a 2nd Shift Desk Agent to deliver energetic hospitality that makes every guest feel valued! Your dedication will help foster a positive environment where guests enjoy seamless service from check-in through departure. We’re excited to welcome motivated individuals eager to contribute their hospitality expertise during evening hours!
Pay: $15.00 - $16.00 per hour
Benefits:
Work Location: In person
