What to Expect in the Role:
- Responsible for Parts Department Customer Satisfaction.
- Negotiates customer complaints to a satisfactory conclusion.
- Develops and implements a marketing plan and operating budget, and regularly submits progress reports to the Store Manager.
- Coordinates activities and cooperates with other departments to best serve the customer and the Company.
- Acquire and maintain adequate and productive staff in Parts Department. Direct activities of each member of the Parts Department.
- Orders parts, issues purchase orders and completes regular parts returns.
- Conducts periodic physical inventory.
- Expedites and ensures accuracy of parts orders for customers and the service department.
- Monitors and controls inventory levels.
- Monitors and controls expenses.
- Promotes and merchandises parts and accessory lines.
- Responsible for shortages and shrinkage in the parts department.
What We Will Be Needing From You:
- A Parts Manager must have a good understanding of the Lawn & Garden, Commercial, Turf and Farm industries and the parts needs of these customer groups.
- Must understand how to conduct business in a manner profitable for all departments and the overall Company.
- This position requires leadership, tact and knowledge, in order to achieve the respect and cooperation of customers and fellow employees.
- Must have a high school diploma or equivalent.
