Job Title: Order Fulfillment Coordinator
Location: 518 Nafta Blvd, Suite B, Laredo, Texas
Pay: Starting at $20.00 per hour
About Universal Flow Controls
For over 30 years, Universal Flow Controls has been a leader in supplying high-quality steel products like pipe, valves, and fittings, and services to the energy, petrochemical, and industrial sectors across the United States and Mexico. With a strategic location in Laredo, on the U.S.-Mexico border and a commitment to innovation, we empower our team to drive efficient cross-border logistics and innovative customer solutions. Join us as we redefine industrial procurement with cutting-edge digital tools and AI-powered processes.
Role Overview
As an Order Fulfillment Coordinator, you will be the critical link between our customers, suppliers, and internal teams. You'll manage the full lifecycle of customer orders—from initial order receipt and digital processing to coordinating with our warehouse, logistics, and finance teams for seamless execution. Your role is designed for a dynamic, tech-savvy professional who is eager to learn and master innovative technologies, including AI-powered tools, to elevate our order fulfillment process. You will be in charge of making sure customer orders are delivered correctly, on time, and under budget.
You Are the Customer's Voice Inside UFC
Think of yourself as the customer's account manager on the inside. Once an order lands in your hands, you represent that customer internally—you're their advocate, their point of contact, and their problem-solver. That means:
- Being their triage specialist: when an issue comes up, you're the one who diagnoses it and drives it to a solution.
- Keeping them informed: proactively updating them on the status of their order and making sure they always know where things stand.
- Getting ahead of changes: if anything about the order shifts, they hear it from you first—no surprises.
- Owning the after-delivery experience: troubleshooting any post-delivery issues until they're fully resolved.
- Ensuring they walk away satisfied: your job isn't done when the order ships—it's done when the customer is happy with the whole experience.
When you do this well, the customer feels like they have someone at UFC who genuinely has their back. That's the standard.
What You'll Do
Manage Order Flow
- Order Intake: Receive customer purchase orders and input them accurately into our digital systems.
- Workflow Coordination: Route each order through the appropriate processes—ensuring accurate documentation, verifying quantities and materials, and linking to the correct sales orders and quotes.
Collaborate Across Teams
- Internal Communication: Work closely with our logistics, warehouse, and finance teams to ensure that all aspects of order processing—from procurement to invoicing—are coordinated seamlessly.
- Customer Engagement: Maintain clear communication with customers regarding order confirmations, expected delivery dates, and any updates or issues that arise.
Embrace Digital Tools & Technology
- Digital Platforms: Leverage our innovative digital tools and databases to monitor order status, compliance, and—most importantly—deliver orders correctly, on time, and under budget.
Ensure Compliance & Quality
- Documentation: Ensure that all necessary compliance documents, such as quality certificates and Material Test Reports (MTRs), are complete and accurate.
- Quality Control: Work with the warehouse team to verify that all materials meet our strict quality standards before shipment.
Continuous Improvement
- Process Optimization: Identify opportunities to streamline workflow processes and enhance efficiency using digital and AI-driven solutions that make sense in optimizing workflows.
- Learning & Growth: Participate in ongoing training programs, including comprehensive instruction on our digital platforms and next-generation AI tools, to continuously improve your skills and contribute to our evolving operations.
Who We're Looking For
- Customer-First & Ownership-Minded: You genuinely care about the person on the other end of the order. You take ownership of problems and see them through, and you'd rather over-communicate than leave a customer wondering.
- Tech-Savvy & Adaptive: You might not have direct experience with every tool we use, but you're comfortable with databases, no-code platforms, and learning new software quickly. Your flexibility with digital tools and willingness to dive into innovative technologies is key.
- Analytical & Detail-Oriented: You naturally pay close attention to detail, ensuring that every order is accurate and processed according to precise procedures. Your strong analytical skills will help you monitor workflows and spot improvement opportunities.
- Collaborative Communicator: You excel at working within a team, ensuring that information flows smoothly between departments. Your excellent communication skills are essential for coordinating with internal teams and keeping customers informed.
- Innovative & Forward-Thinking: With a keen interest in emerging technologies, especially AI, you're excited by the prospect of learning and eventually leading the integration of AI-powered tools in logistics, procurement, and customer management.
- Problem Solver: You approach challenges with creativity and determination, quickly finding effective solutions to ensure that orders are fulfilled on time and meet our high-quality standards.
What We Offer
- Pay: Starting at $20.00 per hour, with a performance-based bonus structure and profit sharing tied to company revenue—when the company wins, you win.
- Benefits: 2 weeks of vacation, accident insurance, cancer insurance, and emergency supplemental insurance.
- Growth & Development: Receive extensive training on our digital platforms and next-generation tools, empowering you to drive innovation within our operations.
- Flexible Work Environment: Enjoy a supportive, dynamic workplace with flexible hours, a collaborative team, and opportunities for career advancement.
- Innovative Culture: Be part of a forward-thinking company that values creativity, precision, and continuous improvement, where your contributions directly shape the future of industrial procurement.
How to Apply
If you're ready to bring your passion for technology, keen eye for detail, and collaborative spirit to a team that's shaping the future of logistics and industrial procurement, apply today!
Feel free to call me at (956) 237-3091 to get more information, or email me at [email protected].
Universal Flow Controls is excited to welcome a dedicated professional eager to learn, innovate, and excel in a rapidly evolving industry. We look forward to your application!
Job Type: Full-time
Benefits:
- 2 weeks vacation
- Accident insurance
- Cancer insurance
- Emergency supplemental insurance
- Performance-based bonus structure
- Profit sharing based on company revenue
- On-the-job training
- Opportunities for advancement
- Paid training
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Excel: 2 years (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
Experience:
- Microsoft Excel: 2 years (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
