Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.
Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.
Position Summary:
Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Provides administrative support and other tasks as directed to Community Manager.
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Develops a working relationship with community board members and various committees. .
- Assists with community inspections of common areas according to AAM’s management contract.
- Communicates with homeowners concerning compliance with CC&R’s.
- Reviews monthly financials and submits community accounts payable.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals.
- Travels to and from assigned communities per management contract.
- Maintains accurate and current association records and websites.
- Maintains an effective process for tracking architectural submittals.
- Designs brochures, pamphlets, handouts, etc. for communities.
- Attend meetings as needed.
- Maintains open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Assists in reviewing bid proposals.
- Updates community disclosure packages.
- Maintains accurate and current association records.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
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Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
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Ability to function efficiently in a high volume, fast-paced environment.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving communities to inspect common areas per management contract.
Required
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3 year(s): Full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid driver’s license and reliable transportation.
Required
Preferred
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Loyal: Shows firm and constant support to a cause
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Self-Starter: Inspired to perform without outside help
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
