Customer Experience & Account Coordinator
Allied Technologies is a high-precision CNC contract manufacturer serving demanding customers in aerospace, satellites, telecommunications, orthopedics, and industrial markets. We are looking for a highly organized, professional, and customer-obsessed person to join our team as a Customer Experience & Account Coordinator.
This is not a call-center role. Most customer interactions are handled through email, and the standard is high. The right person will help ensure customers feel informed, respected, and confident every time they interact with ATI.
Role Summary
The Customer Experience & Account Coordinator is responsible for supporting customer communication, order management, shipment coordination, and internal follow-up across production, quality, shipping, and purchasing. This person helps turn customer requests into clear internal action and ensures customers receive timely, accurate, and professional responses.
The ideal candidate is detail-oriented, calm under pressure, strong in written communication, and committed to creating an excellent customer experience.
Key Responsibilities
- Serve as a professional point of contact for customer emails, purchase orders, forecasts, order updates, shipment questions, and general account communication.
- Maintain excellent email etiquette, ensuring customer responses are clear, timely, accurate, and professional.
- Process and manage customer purchase orders, sales orders, forecasts, order acknowledgments, and related documentation.
- Coordinate with production, quality, shipping, purchasing, and leadership to provide accurate customer updates.
- Track customer requirements, delivery dates, shipment status, and open action items to ensure nothing falls through the cracks.
- Help ensure customers feel well-informed and confident throughout the order and delivery process.
- Support shipment coordination, including communication around delivery timing, tracking information, and customer-specific requirements.
- Maintain accurate records in ERP/MRP systems and internal tracking tools.
- Identify customer concerns early and escalate issues appropriately before they become larger problems.
- Support continuous improvement initiatives related to customer communication, order flow, documentation, and internal processes.
- Collaborate effectively with cross-functional teams in a fast-paced manufacturing environment.
- Handle sensitive customer, pricing, and business information with professionalism and confidentiality.
- Perform other related duties as needed.
Required Qualifications
- 2–3 years of experience in customer service, order management, account coordination, production coordination, project coordination, manufacturing planning, or a related role preferred.
- Strong written communication skills, especially in professional email communication.
- Excellent organizational skills and ability to manage multiple priorities at the same time.
- High attention to detail and strong follow-through.
- Ability to work effectively in a fast-paced manufacturing or operations environment.
- Strong problem-solving skills and ability to think clearly under pressure.
- Professional, calm, and customer-focused communication style.
- Ability to collaborate across departments and drive follow-up without creating friction.
- Experience with ERP/MRP systems preferred.
Ideal Candidate Profile
The right person for this role takes pride in responsiveness, accuracy, and professionalism. They understand that customer experience is not just about being nice — it is about being reliable, organized, clear, and proactive. They are the kind of person who makes customers feel that ATI has its act together.
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
