Overview
Serendipity Labs is seeking a high-performing, sales-driven General Manager to lead revenue growth across private offices, team suites, and coworking memberships. This role is not just operational—it is a hands-on sales leadership position responsible for building pipeline, closing deals, and driving occupancy.
You will operate as the business leader of your location, owning performance across office leasing, memberships, and meeting & event revenue while delivering a premium member experience.
If you are someone who thrives on closing deals, building relationships, and running a business with full accountability, this role is built for you.
What You’ll Own (Primary Focus: Sales & Revenue Growth)
Drive Office & Membership Sales
- Own the full sales cycle from lead generation to close for private offices, team rooms, and coworking memberships
- Consistently meet and exceed monthly and quarterly revenue targets
- Conduct high-conversion tours that translate into signed agreements
- Build and manage a strong pipeline in CRM (Salesforce), ensuring real-time updates and follow-up discipline
- Create urgency and close opportunities through strong qualification and consultative selling
Generate Pipeline (Not Just Manage It)
- Actively prospect through networking, broker relationships, and local business outreach
- Build partnerships with commercial brokers, relocation firms, and local organizations
- Drive inbound and outbound lead generation through community engagement and events
- Re-engage lost and inactive leads through strategic follow-up campaigns
Maximize Revenue Per Client
- Upsell and cross-sell meeting rooms, event space, and additional services
- Convert meeting & event clients into long-term workspace members
- Identify enterprise opportunities and multi-office solutions
Secondary Responsibilities (Operations & Leadership)
Business & Financial Ownership
- Own full P&L performance for the location, with a strong emphasis on revenue growth
- Monitor pricing, occupancy, and competitive positioning within the local market
- Participate in quarterly business reviews with action plans to drive performance
Team Leadership
- Lead, coach, and develop a small on-site team to support sales and operations
- Set clear expectations around sales activity, pipeline management, and service delivery
- Create a high-performance culture focused on accountability and results
Member Experience
- Ensure a premium, hospitality-driven experience for all members and guests
- Build strong relationships to drive retention and referrals
- Resolve issues quickly and professionally
Meetings & Events
- Oversee and support M&E sales pipeline and execution
- Ensure seamless delivery from inquiry to event completion
- Leverage events as a lead generation tool for memberships
What We’re Looking For
Sales Mindset (Non-Negotiable)
- Proven ability to generate leads, run tours, and close deals
- Experience managing a pipeline and hitting revenue targets
- Strong consultative selling skills with confidence in pricing conversations
Experience
- 2+ years in a leadership or sales management role (coworking, hospitality, real estate, or similar)
- Experience owning or contributing to revenue targets and business performance
- CRM proficiency (Salesforce preferred)
Core Strengths
- Entrepreneurial mindset—you think and act like an owner
- Strong communicator with the ability to influence and close
- Highly organized with excellent follow-through
- Comfortable balancing sales, operations, and team leadership
Why This Role Stands Out
- Direct ownership of revenue and business performance
- High visibility and impact within a growing national brand
- Ability to build your own book of business and local market presence
- Blend of sales leadership + operational ownership
Compensation
- Competitive base salary + commission + performance-based incentives tied to revenue and occupancy
About Serendipity Labs
Serendipity Labs provides upscale coworking, private office, and meeting space solutions for professionals and enterprises across the U.S. and internationally. We deliver a premium workplace experience driven by hospitality, flexibility, and community.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
