Trestle Management Group is a growing community management company providing unsurpassed community management services to all types of homeowner associations in the greater Phoenix area. Our team has been intentionally built to include only those individuals with extraordinary work ethics and who are personally motivated by providing service to others.
We are currently accepting applications for an Accounts Receivable Client Services Specialist to add to our distinguished team of client services professionals. The successful candidate will provide exemplary, efficient and detail oriented day-to-day Accounts Receivable services for our portfolio of community associations, which includes Homeowners, Condominium, Townhome and Developer-Controlled associations. Superior client service, verbal, and written communication, and accounting analysis and transaction management skills are required. Our ideal Accounts Receivable Client Services Specialist will also demonstrate unwavering professionalism, a positive attitude, and commitment to assisting our clients. Because this is a support position, the successful candidate will also show courtesy and professionalism toward all internal clients as well.
Key responsibilities of the Accounts Receivable Client Services Specialist include the following:
1. High volume of homeowner client support and account review via telephone and email, responding to inquiries and helping homeowners understand their current account status
2. Manage full accounts receivable payment posting process for homeowner assessments, including posting daily lock box files, in-house deposits, and electronic payments, taking the utmost care to post to proper community association and homeowner account.
3. Process payment returns, updating the account ledgers and working with homeowners to notify and remedy
4. Manage numerous delinquency notice cycles, including analyzing account statuses, collection policies, and distributing notices
5. Interface with external collections attorneys to facilitate further collections activity on past due accounts
6. Interface with bank partner to research payments and returns as needed
7. Daily interaction with homeowners and community Boards of Directors to address status of account balances in a positive and solutions-oriented manner
8. Interface with and support internal team clients in a professional, supportive and positive manner
Qualifications:
1. Prior experience in Accounts Receivable, the community management industry and/or experience with AR software are preferred. Bilingual skills a plus.
2. High School Diploma or equivalent
3. Prior experience in a professional office environment
4. Proficiency in Microsoft Office
5. Experience with Vantaca software preferred
6. Comfort and efficiency operating a multi-line phone system
7. Punctual and reliable team member
Job Type: Full-time
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
