Community Manager
Job Description
40+ Work Week varies by business need; on-call rotation required
The Community Manager is responsible for the overall performance of a multi-family residential community, overseeing leasing, marketing, maintenance, staff supervision, and resident relations. This role serves as the primary point of contact between the property and corporate staff, vendors, residents, property owners and investors.
Teamwork
Works well with others, supports teammates, adapts across positions, asks questions, and is reliable.
Punctuality
Shows up to work on time consistently, is responsive, and demonstrates strong time management. On call required.
Customer Service
Listens and responds with patience and empathy, resolves conflicts effectively, and delivers a positive tenant experience. Superior customer service skills and the ability to build rapport with internal and external customers are required.
Technical Knowledge
Performs well under pressure, applies problem-solving skills, and has effective computer skills, including experience with Microsoft Office Suite.
Initiative
Self-motivated, a fast learner, willing to go above and beyond, and able to multitask and prioritize effectively with minimal supervision.
Leadership & Team Development
Supervises and trains property staff, holding the team accountable to company expectations and policy.
- Oversee all property activity, including leasing, marketing, and maintenance.
- Supervise and train property staff.
- Investigate and resolve resident complaints.
- Maintain property appearance to ensure compliance with company expectations and policy.
- Serve as a liaison and communicate effectively with corporate staff, vendors, residents, government regulators, property owners and investors.
- Ensure compliance with federal and state regulations, including the Fair Credit Reporting Act and Fair Housing Act.
- Effectively monitor, analyze, and resolve resident delinquencies.
- Support sister properties with staffing and operational needs.
- Attend regular staff meetings, including developmental, safety, corporate, and other meetings as assigned.
- Stay current on housing industry and market trends.
- Execute the Eviction Process.
- Support and contribute positively to the community team.
- Demonstrate strong oral and written communication skills.
- Maintain a positive, professional attitude.
- Consistently follow and apply community policies.
- Always represent the company professionally.
- Perform additional responsibilities as assigned.
- Ability to work in a fast-paced office environment and manage high phone volume.
- Ability to walk the property on a regular basis, including stairs and hallways.
- Ability to walk, stand, sit, stoop, kneel, and climb stairs.
- Ability to work indoors and outdoors under varying weather conditions based on business need.
- Ability to sit at a desk and behind a computer for an extended period of time.
- Ability to work on short notice based on business need.
- Frequent use of hands and fingers for typing, handling objects, tools, or controls; reaching with hands and arms.
- Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
- Ability to work in an environment that is typically moderate/high noise level.
Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law.
- Experience in multi-family home management is a plus.
- Leasing experience is a plus.
- Superior customer service skills.
- Fast learner with the ability to build rapport with internal and external customers.
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize effectively.
- Effective computer skills, including experience with Microsoft Office Suite.
- Working knowledge of real estate law and leasing practices.
- Familiarity with Fair Credit Reporting and Equal Housing regulations is a plus.
- Valid driver's license required.
- Reliable transportation with sufficient automobile insurance required.
- Proficiency in both verbal and written English communication.
- 401(k) with company match
The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.
This job description is not intended to be an exhaustive list of duties and may be revised at any time at the discretion of management.
- Ability to work in a fast-paced office environment and manage high phone volume.
- Ability to walk the property on a regular basis, including stairs and hallways.
- Ability to walk, stand, sit, stoop, kneel, and climb stairs.
- Ability to work indoors and outdoors under varying weather conditions based on business need.
- Ability to sit at a desk and behind a computer for an extended period of time.
- Ability to work on short notice based on business need.
- Frequent use of hands and fingers for typing, handling objects, tools, or controls; reaching with hands and arms.
- Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.
- Ability to work in an environment that is typically moderate/high noise level.
Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law.
