Motorcycle Delivery Coordinator
Evansville Harley-Davidson
Evansville Harley-Davidson is looking for a Motorcycle Delivery Coordinator to join our team and take ownership of one of the most important moments in the customer experience — the delivery of their motorcycle!
This position is responsible for making sure every motorcycle delivery is organized, professional, exciting, and memorable. From preparing the motorcycle and coordinating with dealership departments to educating customers, conducting follow-up, promoting dealership events, and helping customers stay connected to the Harley-Davidson family, you’ll play a key role in turning a motorcycle purchase into a long-term relationship.
Our dealership's exciting, fun, and dynamic culture embraces a lifestyle of freedom, passion, good times, and great rides! We appreciate our employees and invest in their success. If you're organized, outgoing, motorcycle-savvy, and passionate about creating an exceptional customer experience, we want to meet you!
Why You'll Love Working With Us
- Competitive pay based on experience
- Paid training
- Health, dental, vision, and disability insurance
- 401(k) with employer match
- Paid time off
- 5-day work week — closed Sundays & Mondays
- Employee discounts
- Career advancement opportunities within our growing organization
- An exciting, team-oriented dealership environment
- The opportunity to work around motorcycles every day!
What You'll Do
- Coordinate and deliver a world-class delivery experience for every new and used motorcycle purchased at Evansville Harley-Davidson
- Ensure motorcycles are properly prepared and ready for customer delivery
- Develop a strong understanding of Harley-Davidson motorcycles, including specifications, features, functions, and capabilities
- Work closely with Sales, Service, Parts, Finance, and other dealership departments to ensure all customer expectations are met at delivery
- Stay highly organized and plan ahead to ensure every delivery is executed smoothly
- Coordinate with the General Sales Manager to identify motorcycles that need to be photographed and ensure online inventory remains current
- Conduct customer follow-up within 10 days of delivery to review the customer experience and dealership survey/CXI process
- Follow up with customers who have recently brought their motorcycles in for service to maintain engagement and strengthen relationships
- Educate customers about dealership events, promotions, services, and ownership resources
- Help plan and execute Welcome to the Family experiences for new Harley-Davidson customers
- Understand and promote the dealership's customer referral program
- Maintain strong knowledge of dealership products, services, events, and motorcycle-related activities
- Identify opportunities to keep customers engaged with the dealership long after the sale
- Develop and maintain processes that help the dealership consistently fulfill its promises to customers
- Provide exceptional customer service and represent Evansville Harley-Davidson in a professional manner
- Perform other duties as assigned by the direct supervisor or General Manager
What We're Looking For
- Valid motorcycle endorsement preferred
- Valid driver's license
- Ability to confidently operate and demonstrate motorcycles
- Ability to take customers on approved demo rides
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work effectively with a broad customer base
- Confident, outgoing personality with strong communication and closing skills
- Knowledge and experience with Harley-Davidson motorcycles or the ability to quickly learn motorcycle products and dealership processes
- Prior experience in customer service, sales, motorcycle, automotive, or powersports industries is helpful, but not required
- Proficiency with Microsoft Word, Excel, social media, and basic computer applications
- Ability to work effectively with all areas of the dealership to maximize the customer experience and support dealership profitability
- Comfortable working in an environment where the noise level may occasionally be loud
- Ability to stand for the majority of the workday
- Ability to safely move and push motorcycles weighing 800+ pounds
- Must be able to successfully complete all required pre-employment screening
Ready to Ride With Us?
If you're passionate about motorcycles, love working with people, and take pride in creating an experience customers will remember, Evansville Harley-Davidson wants you on our team!
Apply today and take your career into high gear!
Evansville Harley-Davidson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, pregnancy, age, disability, veteran status, religion, sexual orientation, gender identity, or any other status protected by applicable law.
Pay: From $600.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have your motorcycle endorsement?
- Have you worked in customer service?
Work Location: In person
