Love making others smile with delicious food and great service? Looking for where you can support of a friendly team and excited guests?
Every year thousands of local and travelling guests stay at the DoubleTree Rapid City where we deliver great service and delicious food with a team of Bussers, Hosts/Hostesses, Servers, and more! The Restaurant Supervisor supports and covers for all these roles and more to keep Gold Bison Grill smoothly operating whether we have one guest or one-hundred!
If you have a mix of people and task management skills, and love to meet new people enjoying the Black Hills this might be the role for you!
DUTIES & RESPONSIBILITIES
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Greet all guests in a warm and professional manner upon their arrival to the restaurant
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Extend a feeling of welcome and anticipate guest needs
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Respond to all guest concerns and inquiries promptly, ensuring resolution to guest satisfaction
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Problem solve and accommodate guest requests in a fast-paced environment
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Maintain an thorough knowledge of the menu and special promotions, possessing the ability to respond to questions about restaurant services
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Process orders and payments through point-of-sale software
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Serve as a subject-matter expert on point-of-sale software, answering questions and providing guidance
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Be ready and willing to bus, clear, and reset tables when necessary to assist
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Maintain awareness of daily hotel activities
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Communicate special guest requests and complaints to Managers
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Ensure the host stand and restaurant are clean and presentable at all times
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Offer assistance to all guests and provide them with information/directions requested, escorting the guest whenever possible
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Serve as a source of detailed knowledge relating to hotel products, events, and promotions.
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Thank guests for their visit and welcome them to return to the hotel
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Provide new and ongoing training to restaurant colleagues
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Monitor restaurant productivity and provide training and/or ideas to improve processes
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Check for completion of shift work and opening/closing checklists
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Other duties as assigned
KNOWLEDGE, SKILLS, & ABILITIES
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Present a crisp and polished appearance that is reflective of IHG brand standards
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Demonstrate a passionate commitment to the business
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Be honest, reliable, and timely
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Build and maintain subject-matter-expertise in menu
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Possess strong abilities in the basic computer skills
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Maintain excellent timekeeping and attendance
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Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
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Strive to build and maintain good and productive relationships with all team members
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Possess a thorough understanding of local area, including attractions and directions
EXPERIENCE & QUALIFICATIONS
Previous restaurant and/or hospitality experience is ideal. However, thorough training may be provided for outstanding candidates who lack previous professional experience.
Ability to work a flexible schedule
