Location: Palisades Park, NJ
Employment Type: Full-Time
Schedule: Monday-Friday, 9:00 AM-6:00 PM. Occasional second Saturday half-day shifts as needed.
Salary Range: $65,000-$75,000 annually (depending on experience and qualifications)
Position Summary
We are seeking a highly organized, professional, and patient-focused Front Desk Manager to oversee the daily front office operations of our established ophthalmology practice in Palisades Park, NJ. The ideal candidate is fluent in both Korean and English, possesses strong leadership and communication skills, and is committed to providing exceptional patient service while ensuring efficient office workflow.
Required Qualifications
- Fluent in Korean and English (spoken and written)
- Previous experience in a medical office, ophthalmology practice, or healthcare setting preferred
- Supervisory or management experience preferred
- Strong organizational, multitasking, and problem-solving skills
- Excellent interpersonal and customer service abilities
- Proficiency with electronic medical records (EMR) systems and Microsoft Office applications
- Knowledge of medical insurance verification, patient scheduling, and front office procedures
Key Responsibilities
- Manage and supervise front desk staff and daily reception operations
- Ensure a welcoming, professional, and efficient patient experience
- Coordinate patient scheduling, appointment confirmations, and registration processes
- Handle patient concerns, questions, and service recovery as needed
- Maintain accurate patient records and ensure compliance with HIPAA regulations
- Train, coach, and support front office team members
- Monitor office workflow and implement improvements to maximize efficiency
- Collaborate with physicians, clinical staff, and administration to support practice operations
- Assist with reporting, inventory, and other administrative duties as assigned
Benefits
After successfully completing a 3-month probationary period, full-time employees are eligible for:
- Medical insurance, with the company paying 90% of the employee's health insurance premium
- Paid Time Off (PTO)
- Paid holidays
After one year of employment, eligible full-time employees qualify for:
- 401(k) retirement plan with company matching of up to 4%
- Employer discretionary profit-sharing contribution
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- Are you available to work Monday to Friday from 9:00 AM to 6:00 PM and occasional second Saturday half-day shifts as needed? Please answer Yes or No.
- Do you have experience with patient scheduling, insurance verification, and patient registration in a medical office setting? Please answer Yes or No.
- Do you have experience supervising or managing front desk staff in a medical office? Please answer Yes or No.
Experience:
- Medical office management: 3 years (Preferred)
Language:
Work Location: In person
