Have Mercy
Position: Receptionist
Position is part-time and clerical and MS Office experience is required.
Description: The Receptionist’s primary role is to: Provide information to callers and visitors; perform clerical work; and provide complete and accurate administrative support for Emergency Relief Specialist, Housing Case Managers, Housing Program Coordinator and Executive Director.
Essential Functions:
- Manages front desk through high quality customer service to all visitors
- Answers incoming telephone calls, retrieves messages and forwards calls and/or messages to appropriate personnel or department
- Welcomes visitors/clients, determines nature of business, and directs or announces visitors/clients to appropriate area or personnel
- Coordinates appointment calendar for staff and clients
- Works in conjunction with the Emergency Case Manager
- Maintains an adequate supply of housing applications for case managers
- Process new client applications
- Maintain supply inventory
- Manage client mail and packages
- Receive and process donations
- Other duties may be assigned
Qualifications:
· Minimum High School Diploma.
· Background in social work, hospitality, homelessness is helpful
· Detail-oriented and a high level of organized in a must
· Preference of knowledge of people experiencing homelessness, addiction or living in poverty.
· Ability to demonstrate compassion, sensitivity, and to respect the privacy and special needs of our clients.
· Must maintain a high regard for confidentiality.
· Professional boundaries are a must
· Familiarity with the Montcalm and Ionia communities and available resources
· Ability to prioritize and multi-task in a fast-paced environment.
Physical Demands/Work Environment:
· Occasional local driving may be required
· Moderate lifting of supplies, groceries and donations required on a regular basis
· A smiling face and good attitude are required.
Start Salary Range: The starting pay range is $14.50 - $16.00 per hour and is dependent upon experience
Pay: $14.50 - $16.00 per hour
Benefits:
Work Location: In person
