Overview
Join our dynamic team as a TELEPHONE Customer Service Representative and Sales Specialist, where your enthusiasm and communication skills will drive customer satisfaction and business growth. In this role, you will engage with clients via phone and digital channels, providing exceptional service while identifying sales opportunities to meet their needs. Your proactive approach and technical sales expertise will help foster long-term relationships, support business development efforts, and promote innovative sales technology adoption. This paid position offers a vibrant environment where energetic professionals can thrive and make a meaningful impact.
Duties
- Conduct outbound calling campaigns to engage potential and existing customers through warm calling techniques, ensuring a positive customer experience.
- Utilize CRM software such as Salesforce to track interactions, update customer records, and manage sales pipelines efficiently.
- Engage in consultative selling by understanding customer needs and recommending tailored solutions that align with their business objectives.
- Negotiate deals effectively, closing sales while maintaining excellent customer relationships and ensuring mutual satisfaction.
- Support business development initiatives by identifying new opportunities through telemarketing and outbound outreach efforts.
- Demonstrate proficiency in sales technology tools to streamline processes, enhance communication, and improve overall sales performance.
- Provide exceptional customer service by addressing inquiries promptly via phone communication, resolving issues efficiently, and maintaining a professional demeanor.
Experience
- Proven experience in inside sales or telemarketing with a focus on B2B (business-to-business) sales environments.
- Strong technical sales background with familiarity in technology products or services, including technology sales or technical sales experience.
- Skilled in negotiation, deal closing, and consultative selling strategies to maximize revenue growth.
- Experience using CRM software such as Salesforce or similar platforms to manage customer relationships effectively.
- Business development experience with a track record of generating leads through warm calling and outbound campaigns.
- Excellent communication skills in English, both verbal and written, with the ability to articulate complex solutions clearly.
- Familiarity with marketing concepts and the adoption of sales technology tools to enhance outreach efforts.
This role is perfect for motivated individuals eager to develop their sales expertise while delivering outstanding customer service in a fast-paced environment. We value energetic professionals who are passionate about building relationships, leveraging technology, and driving results!
Pay: $20.00 - $25.00 per hour
Experience:
- Sales: 2 years (Required)
Work Location: In person
