Service Support and Dispatch Associate
JOB-10046998
Anticipated Start Date
July 13,2026
Location
Indianola, PA
Type of Employment
Contract
Employer Info
As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation. Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal: improved quality of life for all.
Job Summary
If you're interested in a Service Support and Dispatch Associate job, then this is the best role for you! This role provides customer support for external customers and field teams by resolving inquiries related to parts orders, service dispatch, billing, and system updates. Maintain accurate documentation and data across SAP and CRM systems while supporting operational and administrative processes.
Job Description
- Conduct market research and analyze collected data.
- Support customer inquiries related to:
- Parts orders, pricing, shipping details, and part numbers
- Technical resource dispatch requests
- Credit and billing troubleshooting
- Manage parts order processing and dispatch console for Field Service teams
- Support Field Teams with system data resolution and Install Dismantle Report updates
- Document customer and field interactions and resolutions through SAP, CRM, phone, email, and web channels
- Assist with projects involving data entry, document research, analysis, metric tracking, and cross-functional collaboration
- Support training and onboarding activities including documentation and training delivery
- Work with internal and external stakeholders including Field Service, Sales, Clinical Teams, Logistics, Credit & Collections, Regulatory, Legal, IT, and SAP Support
Skills Required
- Advanced problem-solving skills with ability to manage complex customer inquiries independently
- Strong written and verbal communication skills
- Customer service mindset with empathy and conflict resolution skills
- Excellent interpersonal and organizational skills
- Ability to work effectively in a self-managed team environment
- Strong attention to detail and ability to follow established processes and procedures
- Resourceful with ability to troubleshoot and adapt to new systems/applications
- Proficiency in Microsoft Office (Outlook and Excel) and familiarity with Microsoft Teams
- Ability to work independently in a fast-paced environment
- Working knowledge of CRM platforms such as Salesforce, ServiceMax, and SAP preferred
Education/Training/Certifications
- Associate degree in Business or Technical discipline with at least 6 months of overall experience OR
- High School Diploma/GED with at least 2 years of experience in a call center, customer service, customer-facing, or remote service support environment
Additional Requirements
- Must pass a drug screening and background check
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Must be flexible to work assigned shift schedule
- Overtime availability required as business needs dictate
- Work Monday through Friday with one of the following schedules:
- 8:30 AM – 5:00 PM EST
- 9:00 AM – 5:30 PM EST
- Hybrid schedule – must be local to Indianola, PA and work onsite 2 days per week (Tuesday and Thursday)
Pay Rate/Salary
- Estimated Salary: $18.87 to $26.57 per hour. Compensation will be offered within this posted range based on experience, skills, and market factors.
