The IT Support Tech is responsible for the support of computers, telecommunications, point of sale, audio-visual and hospitality systems within the resort.
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Provide technical support to resort guests and staff in a positive and professional manner
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Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, ticketing, and hospitality software
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Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
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Document technical issues and resolutions through use of help desk software
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Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
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Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park's data center.
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Maintain an accurate inventory of all department-owned software and hardware assets.
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Monitor and maintain sound and video equipment
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Ensure 100% compliance with all Great Escape Information Systems policies and procedures.
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Assist in other areas of the Information Systems Department
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Perform other incidental and related duties as required and assigned
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Must be at least 18 years of age.
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Valid driver's license preferred, but not required.
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Must have a High School diploma or equivalent.
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Some College Preferred.
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Must be detail oriented, highly motivated, and a self-starter.
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Possess excellent organizational skills and be able to work with little supervision.
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Must be able to speak, understand, read and write English
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Ability to learn and support new applications.
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Must be capable of lifting and carrying 40 lbs.
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Knowledge of common operating systems, hardware and software preferred.
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Flexible scheduling - work as little or as much as you want
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Paid training
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Advancement opportunities
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Overtime pay eligible after 40 hours
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Year-round job opportunities
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Exclusive employee parties and events for you and your family
