Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 4,500+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.
As a Customer Support Representative, you will assist event attendees across North America by phone and email. This role is part of a fast-paced call center environment that operates 7 days a week with no overnight shifts. You will help customers with ticket purchases, existing orders, and general support questions while gaining hands-on experience in the live event ticketing industry.
This position offers flexible scheduling, monthly bonus opportunities, a supportive team culture, and opportunities for growth within the organization.
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Provide prompt, professional support to Etix patrons by phone and email.
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Assist customers with ticket purchases, order issues, and general event-related inquiries.
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Accurately document and resolve customer issues in a timely manner.
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Manage a high volume of phone and computer-based work in a remote environment.
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Maintain a quiet, professional workspace and reliable internet connection while working remotely.
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Minimum 6 months of call center experience required.
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High school diploma or equivalent required.
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Strong written and verbal communication skills.
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Ability to build positive working relationships with teammates.
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Strong computer skills and the ability to learn new systems quickly.
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Ability to adapt, prioritize, and work effectively in a fast-paced environment.
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Availability to work at least 20 hours per week.
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Flexibility to work weekends and occasional holidays.
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Previous remote work experience.
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Familiarity with Google Workspace, Slack, Zoom, and CRM platforms.
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Equipment will be provided by Etix.
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Candidates must have a dedicated high-speed internet connection and a quiet working environment.
Phone shifts are scheduled in Eastern Time during the following hours:
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Monday to Friday: 9:00 AM to 9:00 PM
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Saturday: 9:00 AM to 8:00 PM
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Sunday: 12:00 PM to 8:00 PM
Other Information
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No sponsorship or H1B situations can be accommodated
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Relocation is not available for this position
