Job Overview
We are seeking a dynamic and highly organized RUSSIAN SPEAKING Front Desk Manager to lead our guest services team with enthusiasm and professionalism. In this pivotal role, you will be the welcoming face of our establishment, ensuring every guest receives exceptional hospitality and personalized attention. Your expertise in hotel management, guest relations, and multilingual communication will drive a memorable experience for our diverse clientele. If you thrive in a fast-paced environment, possess strong leadership skills, and have a passion for delivering outstanding customer service, this opportunity is perfect for you!
Duties
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes while maintaining high standards of guest service.
- Manage multi-line phone systems, handle guest inquiries with professionalism, and provide accurate information about hotel amenities and local attractions.
- Lead the front desk team in delivering exceptional hospitality, including resolving guest issues promptly and efficiently.
- Conduct night audits to reconcile daily financial transactions, ensuring accuracy and compliance with hotel procedures.
- Implement hotel emergency procedures confidently and ensure staff are trained to respond effectively to various situations.
- Utilize OPERA property management software to manage reservations, guest profiles, billing, and reporting tasks.
- Foster positive guest relations by anticipating needs, offering personalized service, and ensuring a welcoming atmosphere for all visitors.
Qualifications
- Proven experience in hospitality management or hotel front desk operations, preferably within resort environments.
- Fluency in Russian and English; additional languages are a plus.
- Strong knowledge of hotel management systems such as OPERA or similar platforms.
- Excellent customer service skills with a friendly yet professional phone etiquette.
- Ability to handle multi-line phone systems efficiently and manage guest requests with tact and diplomacy.
- Familiarity with hotel emergency procedures, guest services protocols, and hospitality standards.
- Previous experience in night audit functions and resort settings is highly desirable.
- Demonstrated leadership qualities with the ability to motivate and supervise a diverse team.
Join us as a Front Desk Manager to lead with energy, elevate our guest experiences, and make every stay unforgettable! We value your multilingual skills and hospitality expertise—come be part of a vibrant team dedicated to excellence!
Pay: $21.00 - $28.00 per hour
Benefits:
Work Location: In person
