GENERAL STATEMENT OF DUTIES
The Emergency Services Support Services Coordinator is responsible for managing logistical operations and providing essential support to all divisions within Emergency Services. This role ensures that equipment, facilities, and resources are effectively maintained and available to support routine operations and emergency responses.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for overseeing the management and maintenance of the Department's physical infrastructure, vehicles, and equipment. This is achieved through effective coordination with internal departments, external vendors, and partner agencies. Performance is evaluated for alignment with departmental goals through regular conferences, reports, and record reviews.
DUTIES AND RESPONSIBILTIES
Essential duties and responsibilities include, but are not limited to:
Serve as the primary point of accountability for facility operations, proactively overseeing and coordinating maintenance, functionality, and security to ensure facilities meet operational and safety standards.
Monitor and direct vehicle maintenance schedules, repairs, and equipment readiness, ensuring fleet reliability and compliance with operational readiness.
Lead logistical planning and execution during emergency activations, including coordinating supply chains, staging areas, and resource deployment to support response operations. Serve in a call-back role to complete this responsibility.
Manage vendor relationships and service contracts, including performance monitoring, coordination of services, and support of procurement processes to ensure timely and cost-effective delivery.
Participate in budget development, independently track expenditures, and recommend cost-effective strategies to support fiscal responsibility and operational efficiency.
Ensure facilities, equipment, and operational practices comply with all applicable safety standards, policies, and regulatory requirements, proactively identify and mitigate risks while maintaining all OSHA required documentation.
Coordinate and oversee the operation, maintenance, and readiness of seven (7) radio tower sites, ensuring continuous functionality and compliance with operational standards.
Manage the OPW fuel control system and oversee fleet fuel inventory across two fueling locations, radio tower sites, and base generators to ensure uninterrupted operations. Monitor and oversee department use of Go Gas system.
RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities
Knowledge of emergency service operations and incident command procedures.
Knowledge of principles of logistics, inventory management, and procurement.
Knowledge of facility management and maintenance procedures.
Strong organizational and problem-solving skills.
Proficient skills in inventory management systems and office software.
Effective communication and collaboration skills.
Ability to manage multiple priorities under pressure.
Ability to collaborate with internal and external partners to support emergency operations.
Ability to analyze operational challenges and implement effective solutions.
MINIMUM QUALIFICATIONS
High School Diploma and three (3) years of experience in logistics, facility management, or emergency services operations. Current driver license required.
Special Requirements:
Must obtain within one year, EMT, FEMA Incident Command System (ICS) certifications (ICS 100, 200, 300, and 700), Forklift Operators License and Class B driver license.
Preferred Qualifications:
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Experience in managing emergency operations support functions.
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Knowledge of procurement procedures and inventory management systems.
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Proficiency in using facilities management and logistics software.
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Strong background in working with external vendors and contractors.
Physical Demands and Work Conditions:
An employee in this position must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. The employee must be able to perform medium work exerting in excess of 50 pounds of force occasionally, and/or in excess of 20 pounds of force frequently, and/or in excess of 10 pounds of force constantly to move objects.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
