SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.
LOCATION: On-Site in the District of Columbia
ESSENTIAL FUNCTIONS:
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Monitor the operation in accordance with policies and procedures.
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Train and coach team members in conjunction with supervisor.
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Responsible for shift schedule to include, work station assignments/rotations with supervisor.
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Coordinate production startups, shutdowns, and changeovers with supervisor.
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Responsible to meet shift goals.
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Responsible for quality control.
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Make adjustments as necessary during shift to maintain compliance within specifications.
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Operate within standard operating procedures (SOPs).
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Communicate with Supervisor.
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Ensure a clean and safe work environment.
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Complete shift paperwork.
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Assist in assigned department as necessary.
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Other duties as assigned.
QUALIFICATIONS REQUIRED:
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Strong reading, writing, and arithmetic skills required.
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Computer literate with the ability to learn customer service software applications.
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Duties require professional verbal and written communication skills
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Ability to type 30 wpm.
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Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.
QUALIFICATION
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High school diploma or equivalent.
