The Client Experience Coordinator combines customer service, problem-solving, and relationship-building for business customers. This is a customer-facing role where you’ll help diagnose service issues, find solutions, and identify opportunities to recommend additional products or services when they genuinely fit the customer’s needs. You’ll handle escalations, follow through on resolutions, and help turn great service into long-term customer relationships.
What a Client Experience Coordinator Does:
- Assist customers with AT&T mobile, internet, and VOIP questions, services, and purchases.
- Troubleshoot service issues and coordinate technical support when needed.
- Provide empathetic, solution-focused customer service to strengthen customer relationships.
- Process orders, returns, and service activations accurately.
- Follow up on open cases to make sure issues are resolved promptly.
- Document customer interactions and maintain accurate CRM records.
- Identify upsell and cross-sell opportunities through consultative conversations.
- Work closely with technical and internal teams to improve the customer experience.
What a Client Experience Coordinator Has:
- Strong customer service and active listening skills.
- Ability to stay calm, professional, and solution-focused when handling challenges.
- Basic understanding of wireless and internet services.
- Clear written and verbal communication skills.
- Experience with CRM systems or case management is a plus.
- Positive, team-oriented attitude and a willingness to learn.
- Comfortable working in a goal-driven environment.
- High school diploma or equivalent; customer service experience or training is a plus.
Why Join Pillar Management?
FT Services partners with telecommunications and technology companies to create customized sales campaigns that drive measurable revenue and long-term growth. As a Client Experience Coordinator, you’ll play an important role in bringing those campaigns to life through customer service, consultative conversations, and solutions-focused support.
If you enjoy working with people, solving problems, and helping customers find the right solutions, we’d love to hear from you.
APPLY NOW and take the next step in your customer experience career!
Pay: $55,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Professional development assistance
- Referral program
Work Location: In person
