Job Summary: The Records Support Associate Level II provides support to the Client staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The Records Support Associate Level II shall perform all duties of a Records Support Associate Level I in addition to, but not limited to, the following:
Roles and Responsibilities:
- Digitally scan and perform image quality control functions for: Client Applications, and other records as identified by Records Services.
- Work with the Department's Resource Management Office on the repatriation loan debt program and enter various client holds into the Department's Lookout system.
- Communicate with the Department of Health and Human Services (DHHS) regarding client holds for child support owed.
- Identify the proper type of record filing system to file or process incoming records. These files include issued any non-issued client applications, Reports of Birth, Reports of Death, various types of files, including correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Divisions' ability to locate and retrieve client records.Performs quality control functions, facilitates the integration of data into Client databases, and ensures record integrity.
- Review and correct discrepancies in multiple document records, review and correct errors in database processing systems records.
- Monitor the production and transfer of data files and records pertaining to client activity submitted by domestic client Agencies and Centers, as well as any facilities abroad to HQ in order to ensure proper adherence to established procedures and protocols.
- Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.
- Assist in the issuance of certified copies of certain reports and certificates
- Prepare files for retention, disposition, and retrieval purposes.
- Operate Client Services electronic database systems to process, search, track, retrieve, reconcile, update and modify Client Directorate records.
- Perform routine and complex searches using a variety of electronic data systems and other manual filing systems. For records not available within Client Services data systems, coordinates the daily requests and responses to/from the WNRC.
