Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!
- Great starting pay and flexible shifts!
- Up to 13 days of PTO for FT, Holiday Pay for FT and PT
- Medical, Dental and Vision Insurance
- 401k with matching participation
- Brand Travel Discounts
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
- Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
-
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name-tag when working.
-
Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
-
Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
-
Always maintain a warm and friendly demeanor. Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
-
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
-
Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
-
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
-
Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
-
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
-
Review Front Office log and Trace File daily.
-
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
-
Follow all cash handling and credit policies.
-
Be aware of all rates, packages and special promotions as listed in the Red Book.
-
Be familiar with all in-house groups.
-
Be aware of closed out and restricted dates.
-
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
-
Be familiar with hospitality terminology.
-
Have knowledge of emergency procedures and assist as needed.
-
Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
-
Always use proper two-way radio etiquette when communication with other employees.
-
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
-
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
-
Be able to complete a bucket check, room rate verification report, and housekeeping report.
-
Balance and prepare individual paperwork for closing of shift according to hotel standards.
-
Maintain and market promotions and guest programs.
- Maintain a clean work area.
-
Assist guests with safe deposit boxes.
-
Attend meetings/training as required by management.
-
Perform other duties as required by management.
- College course work in related field helpful.
-
Experience in a hotel or a related field preferred.
-
High School Diploma or equivalent required.
-
Computer experience preferred.
- Flexible and long hours sometimes required.
-
Light work exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-
Ability to stand during entire shift.
- Must be able to convey information and ideas clearly.
-
Must be able to evaluate and select among alternative courses of action quickly and accurately.
-
Must be able to work well in stressful, high-pressure situations.
-
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
-
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
-
Must maintain composure and objectivity while under pressure. Must be able to work and understand financial information and data, and basic arithmetic functions.
