Customer Service Representative
Top Notch Well Pumps & Plumbing | Bellbrook/Centerville, OH | Full-Time, In-Office
FLSA Status: Non-Exempt (hourly, overtime-eligible)
Schedule: Monday–Friday, 8:30 AM–4:30 PM | 40 hrs/week (paid 30-min lunch)
Pay: $17–$19/hr, depending on experience
When a customer’s well pump fails or a pipe bursts, they’re not just inconvenienced — they’re stressed. At Top Notch Well Pumps & Plumbing, we’ve built our reputation in the Dayton area by showing up fast, doing the job right, and treating every customer like a neighbor. We’re looking for a Customer Service Representative who will be the first voice customers hear and the steady hand that keeps our field crews moving.
About Top Notch
Top Notch Well Pumps & Plumbing is a small, trusted field service business serving homeowners and businesses across the Bellbrook, Centerville, and greater Dayton area. We specialize in well pump installation and repair, plumbing and drain service calls. Our team is lean, our work is hands-on, and our customers keep coming back because we do what we say we’ll do.
About the Role
You’ll be the hub of our daily operations — the person who makes sure every job is scheduled, every customer is informed, and every field tech knows where they’re headed. Within your first few months, you’ll own the phone queue, master our scheduling system, and become the go-to for customer follow-up after every completed job. If you like variety, a fast-moving day, and the satisfaction of helping people solve real problems, this role is for you.
What You’ll Do
- Answer inbound calls and messages, triage customer needs, and set accurate expectations on timing and next steps
- Schedule and dispatch service calls, coordinating efficiently across our field team’s availability and geography
- Follow up with customers after completed jobs to confirm satisfaction and address any open questions
- Manage our service calendar day-to-day, adjusting on the fly as priorities shift or emergencies come in
- Handle estimates, work order entry, and basic record-keeping in our field service management platform
- During lower-volume periods, take ownership of proactive customer outreach, follow-up on open estimates, and other business support tasks as assigned
What We’re Looking For
Required:
- 1+ year of experience in a customer-facing role (phone-based service, dispatch, scheduling, or similar)
- Clear, calm communicator who can handle a stressed customer with professionalism and empathy
- Comfortable juggling multiple tasks and reprioritizing quickly when something urgent comes in
- Reliable and organized — you follow through on what you say you’ll do
- Basic comfort with computers and scheduling or CRM software (we’ll train you on our specific tools)
- Must be able to pass a background check. Top Notch is a drug-free workplace; testing may occur after a workplace accident or on reasonable suspicion of impairment.
Preferred (nice to have):
- Experience in a home services, trades, or field service business (HVAC, plumbing, electrical, pest control, etc.)
- Familiarity with Housecall Pro, ServiceTitan, or similar field service management software
- Comfortable with Microsoft365, Google Workspace, or similar tools
What to Expect
- Full-time, in-office position based in the Bellbrook/Centerville area
- Monday–Friday, 8:30 AM–4:30 PM | 40 hours/week with paid 30-minute lunch
- Small team environment — your work has a direct and visible impact every day
- Health insurance eligibility after introductory period
- We’re a company that invests in the people who invest in us
How to Apply
Send your resume and a brief note about why this role is a fit to [email protected] . We review every application personally.
Pay: $17.00 - $19.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
