Job Summary
The Senior Project Manager serves as the primary coordinator and customer advocate for assigned aircraft maintenance projects, ensuring work is executed safely, efficiently, on schedule, and in accordance with customer expectations and company standards. This role partners closely with Customers, Service Managers, Operations Managers, and cross-functional teams to oversee project execution from induction through aircraft delivery. The Project Manager is responsible for coordinating schedules, monitoring project progress, managing customer communications, supporting revenue and warranty administration, ensuring technical documentation and regulatory compliance, and driving exceptional customer satisfaction while achieving operational and financial objectives.
Essential Functions
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Serve as the primary point of contact for assigned customers throughout the maintenance event, building trusted relationships through proactive communication, timely updates, and effective issue resolution.
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Develop, coordinate, and manage aircraft maintenance schedules in collaboration with Service Managers, Operations Managers, and production teams to maximize efficiency and support on-time aircraft delivery.
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Oversee assigned maintenance projects from induction through delivery, monitoring scope, schedule, milestones, risks, and customer expectations while facilitating timely decision-making.
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Partner with Service Managers, Directors, Operations Managers, and other functional leaders to prioritize work, resolve production issues, and maintain project momentum.
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Monitor project financial performance, including estimates, change requests, labor, parts, invoicing, and revenue recognition, ensuring accuracy and alignment with approved customer authorizations.
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Coordinate warranty administration activities, including claim documentation, manufacturer communications, and warranty recovery opportunities.
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Work closely with the Chief Inspector to ensure maintenance records, technical documentation, regulatory paperwork, and aircraft delivery packages are complete, accurate, and compliant with FAA regulations and company procedures.
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Maintain accurate project information within service management systems, ensuring timely updates to schedules, work orders, customer records, and project documentation.
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Facilitate communication among Customers, Technicians, Inspectors, Parts, Finance, Engineering, and other departments to ensure efficient project execution and exceptional customer service.
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Identify project risks, schedule impacts, and resource constraints, escalating issues and recommending solutions to minimize operational disruptions.
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Analyze project performance and customer feedback to identify opportunities for process improvements, operational efficiencies, and enhanced customer satisfaction.
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Support site leadership by providing project status reports, operational metrics, and recommendations to improve service delivery and business performance.
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Perform other duties as assigned in support of maintenance operations and organizational objectives.
Senior Project Manager Competencies
Customer Relationship Management: Builds trusted customer relationships by serving as the primary point of contact and ensuring an exceptional service experience throughout the maintenance event.
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Customer Communication: Provides proactive, accurate, and timely updates throughout the maintenance project.
- Expectation Management: Establishes and manages customer expectations regarding scope, schedule, and project outcomes.
- Issue Resolution: Addresses customer concerns promptly and develops solutions that balance customer satisfaction with business objectives.
- Relationship Development: Builds long-term customer relationships that promote trust, loyalty, and repeat business.
Project Leadership: Leads aircraft maintenance projects from induction through delivery, ensuring operational excellence, customer satisfaction, and business performance.
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Project Oversight: Directs all phases of assigned maintenance projects to achieve successful outcomes.
- Schedule Management: Develops, monitors, and adjusts project schedules to meet customer commitments and operational priorities.
- Risk Management: Identifies project risks, develops mitigation strategies, and drives timely resolution.
- Decision Making: Makes informed decisions that balance customer needs, operational capabilities, and business objectives.
Operational Leadership: Coordinates cross-functional teams and resources to optimize project execution and support efficient maintenance operations.
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Production Coordination: Partners with Service Managers and Operations Managers to prioritize work and optimize production flow.
- Resource Planning: Coordinates personnel, facilities, and resources to support project success.
- Cross-Functional Leadership: Leads collaboration among Maintenance, Avionics, Structures, Quality, Parts, Finance, and other departments.
- Operational Execution: Ensures projects are executed safely, efficiently, and in accordance with company standards.
Financial Management: Oversees the financial performance of assigned projects while supporting profitability and sound business decisions.
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Revenue Optimization: Maximizes project revenue through effective scope management and customer communication.
- Project Profitability: Monitors project financial performance and identifies opportunities to improve margins.
- Change Order Management: Manages changes in project scope while ensuring appropriate customer authorization and financial impact.
- Financial Decision Making: Evaluates financial information to support sound operational and business decisions.
Strategic Communication: Influences customers, leadership, and cross-functional stakeholders through clear, confident, and solution-oriented communication.
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Executive Communication: Communicates professionally with customers, senior leadership, and key stakeholders.
- Negotiation: Achieves mutually beneficial outcomes through effective negotiation and collaboration.
- Stakeholder Management: Builds alignment among customers, leadership, and operational teams to support project success.
- Conflict Resolution: Resolves complex customer and operational issues through professionalism, diplomacy, and sound judgment.
Regulatory & Business Compliance: Ensures maintenance projects comply with company policies, quality standards, and applicable regulatory requirements.
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FAA Compliance Awareness: Maintains working knowledge of FAA regulations applicable to maintenance operations and documentation.
- Documentation Oversight: Verifies project documentation is complete, accurate, and audit-ready.
- Quality Standards: Promotes compliance with company quality systems and standard operating procedures.
- Policy Compliance: Ensures project execution aligns with company policies, procedures, and business practices.
Coaching & Team Development: Develops Project Managers and promotes a culture of collaboration, accountability, and continuous learning.
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Mentoring: Provides guidance and coaching to Project Managers to support professional growth and performance.
- Knowledge Sharing: Shares operational knowledge, best practices, and lessons learned across the team.
- Performance Development: Supports employee development through constructive feedback and ongoing coaching.
- Team Collaboration: Fosters a collaborative environment that encourages teamwork, accountability, and shared success.
Business Improvement: Drives continuous improvement initiatives that enhance operational performance, customer satisfaction, and organizational effectiveness.
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Strategic Thinking: Evaluates business challenges and develops solutions that align with organizational objectives.
- Process Improvement: Identifies and implements improvements that increase efficiency, consistency, and customer value.
- Operational Excellence: Champions best practices that improve quality, productivity, and project execution.
- Change Leadership: Leads and supports organizational change by promoting new initiatives, systems, and continuous improvement efforts.
