This position is based in the Rome, Georgia area and requires regular travel throughout North Georgia, including in-home visits and meetings up to 2-hour service radius. Reliable transportation and comfort with regional travel are required.
At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and compassion. As a licensed Private Home Care provider, we offer a wide range of services including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving.
Everything we do centers around CARE. Our culture is built on our core values: caring, reliable, honest, punctual, and professional. We are committed to creating a supportive, collaborative environment where team members can grow personally and professionally while making a meaningful impact in the communities we serve.
The IDT Coordination Specialist / Admin Health Coach plays a key role in supporting caregivers and clients through ongoing engagement, coaching, coordination, and required in-home visits. This position is responsible for managing an assigned caseload of approximately 150 clients while ensuring continuity of care, compliance, retention, and program success.
This role serves as a liaison between caregivers, clients, Case Managers, and internal teams to support care planning, communication, and service coordination. The ideal candidate is highly organized, relationship-driven, and comfortable balancing administrative responsibilities with field-based client support.
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Complete required in-home IDT visits every six months and support interdisciplinary care planning
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Manage and maintain an assigned caseload through ongoing caregiver coaching, check-ins, and problem-solving support
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Coordinate services, approvals, and referrals to ensure continuity of care and client retention
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Communicate IDT visit details with caregivers, Case Managers, and internal teams
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Maintain accurate documentation and compliance activities in accordance with program and state guidelines
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Escalate changes in caregiver or client status to leadership when appropriate
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Build relationships with caregivers, referral sources, and community partners to support program growth
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Conduct outreach and education regarding program services and eligibility
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Deliver exceptional customer service and caregiver support
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Perform other duties as assigned
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Minimum of 2 years of experience in case management or working with elderly and disabled populations
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Strong active listening, communication, and interpersonal skills
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Ability to problem-solve and develop effective solutions in fast-paced environments
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Comfortable managing multiple systems and priorities simultaneously
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Proficiency with Microsoft Office required
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Experience with care planning and case management strongly preferred
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Multilingual skills are highly desired
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Must be comfortable with regional travel and in-home visits throughout North Georgia
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Reliable transportation required
