Lake Grove ENT is a well-established, physician-owned, multi-specialty medical practice serving the Lake Oswego and greater Portland community. We are seeking a Patient Access Representative to join our front office team. This role is ideal for someone who thrives in a fast-paced healthcare environment, is highly service-oriented, and enjoys being the first point of contact for patients.
In this position, you will create a welcoming patient experience while managing scheduling, registration, and high-volume communication. You will serve as a key liaison between patients and clinical staff, supporting both front desk operations and administrative workflows.
Lake Grove ENT offers a supportive, team-oriented environment with competitive pay and benefits, including health coverage, paid time off, and a 401(k) with employer matching (eligibility requirements apply). On-the-job training, including Epic electronic health records (EHR), will be provided.
Key Responsibilities
- Greet and check in patients in a professional and welcoming manner
- Schedule appointments and manage provider scheduling preferences
- Complete patient registration and verify insurance coverage
- Handle high-volume inbound/outbound phone calls and faxes
- Maintain accurate documentation of patient communications
- Collect co-pays, balances, and process payments
- Scan and manage patient documents within the EHR
- Coordinate communication between patients and clinical staff
Required Qualifications
- High school diploma or equivalent
- Reliable transportation and consistent attendance
- Strong customer service skills with professional demeanor and phone etiquette
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organizational skills
- Comfortable handling 50+ calls per day
Preferred Qualifications
- Experience in a medical office or similar role
- Familiarity with insurance plans and verification processes
- Experience with Epic or other electronic health records systems
- Experience working in a high-volume medical office
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Profit sharing
- Vision insurance
Application Question(s):
- Are you looking for longterm employment?
Experience:
- Medical receptionist: 1 year (Required)
Ability to Commute:
- Lake Oswego, OR 97035 (Required)
Work Location: In person
