Crouch Staffing Solutions, Inc. is immediately hiring for a Customer Service Representative (Call Center Agent) to work in Waco, TX! This position is an onsite position with an opportunity for it to move to a hybrid schedule
Work Hours: Monday-Friday, 8:15 AM to 4:30 PM (36.25 hours)
Pay: $18.00/hr to start
Major Responsibilities:
- Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
- Process a variety of requests and profiles changes within the administration system.
- Compose and produce correspondence for existing clients, including responses by email.
- Develop knowledge of company products and policy administration procedures.
- Participate in change management by performing user testing in the policy administration system when needed.
Qualifications:
- Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
- Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
- Effective written and verbal communications using different channels (phone, email, etc.)
- Basic mathematical ability.
- Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
- Must be detail oriented and able to meet deadlines.
- Ability to make sound decisions.
- Ability to maintain confidentiality of files.
- Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.
For additional job opportunities, please visit www.crouchstaffing.com
Recruiting Office: 815 N. Hewitt Dr., Hewitt, TX 76643 (appointment is required)
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 4 years (Required)
- Recent Office/Clerical: 2 years (Required)
- Multi-line phone systems: 1 year (Required)
Work Location: In person
