General Description
Harmony Bay clinical therapists provide therapy services to individuals, couples and families.
Tasks & Responsibilities
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A. Essential Duties
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Providing individual, couples and family therapy via HIPAA compliant telehealth platform
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Development of individualized Treatment Plans in collaboration with the client.
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Timely completion of all clinical documentation.
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Suicide Intervention and Crisis Planning
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Maintain compliant electronic medical records according to licensing regulations and company standards.
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B. Additional Duties
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Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
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As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
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C. Interpersonal Relations
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Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
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Take Accountability: Take constructive feedback and prevent discourse among our peers.
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Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
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Be Professional: Wear business casual attire (please see dress code policy).
Competencies
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Adaptability
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Customer Service
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Decision Making
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Dependability
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Ethics
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Interpersonal Skills
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Job Knowledge
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Conflict Management
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Organization Skills
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Productivity
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Self Development
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Teamwork
Clinical Competencies:
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Clinical Charting
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Crisis Management and Suicide Intervention
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Training in an Evidence-Based Practice
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Familiarity with telehealth services and virtual, HIAA-compliant meeting platforms
Key Performance Indicators
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Clinical Therapists’ performance will be evaluated on several competencies including but not limited to:
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Completion of assessment tools within appropriate timeframe.
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80% of scheduled appointments completed.
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Average rating of 4.3 of 5 or higher on client satisfaction surveys.
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Documentation completed within 48 hours of event occurrence.
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Chart audit scores at or above 3.5% of 5% each quarter.
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Appropriate documentation of and adherence to processes related to higher level of care recommendations and high-risk reporting.
Performance Standards & Measurement
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Compliance with essential and incidental duties; compliance with company policies and procedures.
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Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
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Use of computer, telephone, and other office equipment such as a printer and fax.
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Use of company network and email domain.
Working Conditions
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Air conditioned and well-illuminated office environment and outdoor environment.
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May have several responsibilities at once. Interaction with other is constant and can be interruptive.
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Work may be stressful at times due to high level workflow.
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Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
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Participates in educational training, orientations, or compliance programs as needed to maintain competency.
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If you must leave your employment with our company, we request employees to give us at least 30 days’ resignation notice in writing.
Demands
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Enthusiastic self-starter operating with sustained energy and showing great initiative.
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Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
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Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
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Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
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Excellent organizational skills.
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Accepts constructive criticism well in an open and non-defensive manner.
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Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
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Ability to function independently and with flexibility.
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Ability to work under pressure, handle multiple tasks and interruptions.
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Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
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Ability to sit, stand, or walk for extended periods of time.
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Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Qualifications
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Education:
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Master's Degree Social Work, Counseling or related field.
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Experience:
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2+ years of experience providing clinical services in the field of mental health; experience and training in at least 1 evidenced-based practice. (EMDR, DBT, CT, etc)
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Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
