Lola's Bistro is seeking an experienced, hospitality-driven Front of House Manager to lead our dining room team and deliver exceptional guest experiences in a warm, French bistro atmosphere.
Position Summary
The Front of House Manager is responsible for the day-to-day operations of the dining room, ensuring outstanding service, strong team leadership, and efficient restaurant operations. This role requires a hands-on leader who thrives on the floor, builds positive relationships with guests and staff, and sets the standard for hospitality.
Responsibilities
- Create and manage weekly staff schedules while maintaining appropriate labor costs.
- Lead, coach, and supervise all front-of-house team members, including servers, bartenders, hosts, and support staff.
- Recruit, interview, hire, onboard, and train new employees.
- Conduct regular performance coaching and foster a positive, professional work environment.
- Maintain a strong and visible presence on the restaurant floor during service, ensuring smooth operations and exceptional guest experiences.
- Handle guest concerns professionally and resolve issues with confidence and care.
- Ensure service standards reflect the quality and hospitality expected of a French bistro.
- Coordinate daily pre-shift meetings and communicate menu updates, specials, and service expectations.
- Work closely with the kitchen team to ensure seamless communication and efficient service.
- Monitor cleanliness, organization, and presentation of the dining room.
- Assist with inventory, ordering of front-of-house supplies, and operational procedures as needed.
- Ensure compliance with all health, safety, and company policies.
Qualifications
- Minimum of 3 years of restaurant management experience, preferably in full-service or upscale casual dining.
- Strong leadership, communication, and organizational skills.
- Experience with employee scheduling and labor management.
- Proven success in hiring, training, and developing restaurant staff.
- Passion for hospitality and creating memorable guest experiences.
- Ability to remain calm, organized, and solution-oriented in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays.
What We're Looking For
The ideal candidate is a natural leader with a genuine passion for hospitality. They lead by example, are highly visible during service, inspire their team, and understand that exceptional guest experiences begin with exceptional leadership.
Job Type: Full-time
Pay: $60,000.00 - $68,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Chagrin Falls, OH 44022 (Required)
Work Location: In person
