Front of House Restaurant Manager
Position Summary:
The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management.
Key Responsibilities
Guest Experience
-
Ensure every guest receives prompt, friendly, and professional service
-
Handle guest inquiries, concerns, and complaints in a timely and courteous manner
-
Monitor dining room flow and atmosphere
-
Build relationships with regular guests to encourage repeat business
-
Maintain high standards of cleanliness and presentation in all guest areas
Operations
-
Oversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runners
-
Coordinate with kitchen management to ensure efficient communication between FOH and BOH
-
Manage reservations, waitlists, and floor plans
-
Ensure compliance with health, safety, and company policies
-
Monitor service timing and quality during all shifts
Staff Leadership
-
Hire, train, schedule, and supervise FOH staff
-
Conduct pre-shift meetings and ongoing staff coaching
-
Enforce company policies and service standards
-
Handle performance evaluations and disciplinary actions when necessary
-
Foster a positive, team-oriented work environment
Administrative Duties
-
Create and manage staff schedules
-
Control labor costs and maintain timecard accuracy
-
Assist with inventory, ordering, and vendor communication
-
Prepare daily reports and track sales performance
-
Ensure proper cash handling and closing procedures
Qualifications
-
Minimum 2-3 years restaurant management experience
-
Strong leadership and communication skills
-
Excellent customer service and problem-solving abilities
-
Ability to work in a fast-paced environment
-
Knowledge of POS systems and restaurant software
-
Flexible schedule including nights, weekends, and holidays
-
Food handler and alcohol certification (as required)
-
Be able to lift 10-25pds
Skills Required
-
Team leadership and motivation
-
Conflict resolution
-
Time management and organization
-
Multitasking under pressure
-
Professional appearance and demeanor
-
Strong attention to detail
Reports To: General Manager
Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners
