Field Service Technician Medical Device
Medical Device Field Service Technician is responsible for on-site installation, service, and troubleshooting of automated diagnostic and laboratory instrumentation at customer sites throughout an assigned territory.
Does this sound like you?
- You've read schematics and electrical diagrams down to the component level to isolate and fix electro-mechanical or electronic system faults.
- You've maintained, calibrated, or repaired complex instrumentation independently, often with minimal direct supervision.
- You've worked with computer networks, software configuration, or IT systems alongside your hands-on technical work.
Main Responsibilities:
- On-site installation, preventive maintenance, upgrades, and repair of automated diagnostic and laboratory systems (microbiology, molecular, and related instrumentation).
- Troubleshoot and repair electro-mechanical, electronic, and computer-controlled systems using appropriate tools, test equipment, and schematics.
- Configure and maintain instrument networking and software to keep systems communicating properly with lab information systems.
- Communicate work performed and follow-up plans clearly to customers; document service activity and complaints in the system of record.
- Maintain spare parts inventory, company vehicle, and issued equipment in good working order.
- Participate in on-call rotation and be available for scheduled and unscheduled travel, including occasional national assignments.
Qualifications:
- Formal training through trade school, university, or MILITARY technical schools in electronics, electro-mechanical systems, or a related discipline.
- Understanding of electronics, electro-mechanical devices, PLCs, and basic pneumatics.
- Working knowledge of computer networking and software systems; able to communicate with customer IT staff.
- Valid driver's license with a clean driving record; able to travel up to 50%, including overnight and occasional national travel.
- Strong customer service orientation with clear written and verbal communication skills.
Training & Education:
- Military technical training or formal training in Electronics, Electro-Mechanical, or Biomedical or other related field.
- Military training in the following fields desired: Avionics, Electronics, Fire Control, Nuclear, Computer/IT, Electrical/Electrician. Schools from the Navy, Marines, Air Force, Army, Coast Guard preferred.
- 10 years of technical troubleshooting or engineering/service experience preferred.
- Bachelors degree preferred
Military Veteran Preferred
Job Type: Full-time
Work Location: On the road
