Position Summary:
As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors. In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales. You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence.
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Create a positive and welcoming environment that reflects the organization’s values and standards.
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Warmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasm.
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Educate guests on services, policies, and what to expect during their visit.
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Answer phone calls professionally, manage the reservation book, and address guest inquiries.
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Educate every guest on package savings programs, products, overall experience, and promotional offerings.
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Confidently communicate the benefits of service frequency and product usage.
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Consistently meet or exceed individual sales and rebooking goals while actively contributing to broader performance targets.
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Maintain strong knowledge of product and service offerings.
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Recommend and promote appropriate skincare products and service packages.
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Foster a positive and collaborative team environment.
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Participate in ongoing training and team meetings.
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Uphold brand values, standards, and model the guest experience expectations.
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Maintain cleanliness and organization of the lobby and front desk area.
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Support the team in opening/closing procedures and other administrative tasks.
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Accurately process transactions and manage guest profiles through POS systems.
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Strong communication, customer service, and problem-solving skills
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Passion for beauty, wellness, and guest skin care
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Energetic, positive, and professional demeanor
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Prior experience in customer service, sales, or retail preferred
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Comfortable using POS systems, Microsoft Office Suite, or related software
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Flexible schedule, including availability for evenings and weekends
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Travel requirements: As required
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Must be able to stand for extended periods and occasionally lift up to 25 pounds
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